Senior Business Analyst responsible for gathering requirements, documenting BRDs and functional specifications, mapping current and future processes, facilitating stakeholder workshops, and leading UAT and business sign-offs. The role supports broadband and ISP operations, including service assurance, fault management, customer experience, Wi-Fi/CPE, provisioning, automation, and AI initiatives. It also defines KPIs and SLAs, manages defects and RAID items, and supports governance and change requests.
WE ARE HIRING | Senior Business Analyst
We are hiring a Senior Business Analyst with mandatory Broadband/ISP domain experience to drive business requirements, process transformation, stakeholder alignment and digital initiatives.
Location: Bangalore
Work Mode: Work From Office
Experience: 8–12+ Years
CTC: Up to ₹19.5 LPA
Requirement ID: RFH/07150
Mandatory: Prior experience with Broadband Service Providers, ISPs, Fiber Network Operators, Broadband Operations, Service Assurance, OSS or Customer Operations.
? Key Responsibilities
• Gather and manage business & functional requirements
• Create BRDs, FRSs, User Stories, Process Flows and Use Cases
• Conduct stakeholder workshops and requirement reviews
• Define current-state and future-state processes
• Support Service Assurance, Fault Management, RCA, Customer Experience, Wi-Fi/CPE, Automation & AI initiatives
• Lead UAT, defect tracking and business sign-offs
• Define KPIs, SLAs and business success metrics
• Support governance, RAID management and change requests
? Required Skills
8+ years of Business Analysis experience
Strong Broadband/ISP domain knowledge
FTTH/FTTx, GPON/XGS-PON
OLT, ONT/ONU, BRAS/BNG
DHCP, DNS, AAA
Broadband Provisioning & Activation
Service Assurance & Fault Management
Customer Care & Trouble Ticketing
Wi-Fi & CPE Operations
MTTR, MTTD, FCR & Service Availability
Requirements Elicitation & Process Mapping
UAT & Stakeholder Management
Agile/Scrum
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