Senior Cloud Engineer

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Senior Cloud Operations Engineer to join a team that is taking the lead on bringing Q2's 22 million Online Banking users nationally to the cloud via AWS. We are looking for an engineer that has some experience working with Terraform, AWS, Azure and looking to grow their career.
As a Senior Cloud Operations Engineer you'll be working on production systems that are utilized to deliver Q2's Online and Mobile banking solutions to banks and credit unions to the cloud via AWS. When these systems fail, you'll work with team members to identify and find the root cause of system failures in order to make decisions to quickly restore services, investigate root cause, and develop a plan that mitigates future failures.
Responsibilities:

• Realtime support of critical service disruptions Support, maintain, and improve production cloud environment.
• Collaborating across business and technology organizations, providing sound analysis and thought leadership.
• Working alongside our Incident Response Team, provide post mortem analysis of why services broke or became degraded.
• Proactively analyze client environments and identify opportunities to improve performance.
• Through the use of a wide breadth of tools, identify software bugs or misconfigurations and fix those issues.
• Work across various departments while leveraging your diverse technical skills to educate others.
• Recommends opportunities for process improvement and create process documentation.
• Demonstrate the ability to provide exceptional verbal and written customer communications

Experience and knowledge:

• Must have experience in CISCO firewalls, Router/Switches.
• Typically requires a Bachelor's degree in Computer Science and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
• Knowledge of Linux and Windows Systems Administration
• Knowledge of VMWare and cloud environments such as AWS/Azure
• Knowledge of networking concepts and virtualized environments.
• Knowledge of Cisco ASA , Cisco Firepower experience, Cisco ASR Routers and Cisco ACI for switching.

#LI-Hybrid
#LI-SM1
This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid & Remote Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Generous Retirement Benefit Plans, including a company-matching HSA program.
• Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.