Senior Commercial Loan Servicing Specialist

About this role:
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist.
The role requires a solid working knowledge of commercial lending platforms (such as: Loan IQ, LUCAS, STUCKEY, etc.) and ABL servicing processes, including agent bank responsibilities and participant servicing. The position collaborates closely with Line of Business (Relationship and Portfolio Management teams), Risk, and Technology partners and supports timely resolution of client issues, operational risks, and process gaps. This is an individual contributor role, with accountability for quality, timeliness, and adherence to established procedures.
In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Working knowledge of loan documentation and ability to interpret key elements of Legal Credit Agreements, including agency and participation provisions.
• Ability to prioritize work, meet deadlines, and perform effectively in a fast-paced, deadline-driven environment.
• Strong analytical, problem-solving, and issue-resolution skills.
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated commitment to delivering high-quality customer service and strong stakeholder support.

• Asset Based Lending (ABL) Servicing - Agency, Participation & Bilateral

• Independently process servicing activities for moderately complex Asset Based Lending facilities, including Agent-led deals, Bought Participations, and Bilateral loans.
• Support servicing of revolving credit facilities, term loans, borrowing base-driven structures, and collateral-based facilities.
• Execute assigned loan servicing activities to ensure accurate and timely processing in accordance with credit agreements and servicing standards.
• Review and process:
  o Interest, fees, principal activity, and repricing events
  o Amendments, waivers, renewals, and restructurings
  o Borrowing base updates, collateral-driven changes, and availability calculations
• Identify servicing exceptions, data inconsistencies, or documentation gaps and escalate in a timely manner to ensure resolution.
• Ensure compliance with policies, procedures, and service-level expectations while processing customer, system, or operational requests.
• Identify potential system, data, or process gaps and raise recommendations for procedural improvements or control enhancements.
• Adhere to and support updates of standard operating procedures (SOPs) and system documentation aligned to ABL servicing.
• Complete onboarding milestones and role readiness requirements within defined timelines.
• Apply training, procedural guidance, and system knowledge to daily processing to ensure accuracy, consistency, and risk mitigation.
• Support knowledge-sharing initiatives by providing feedback, participating in peer learning, and contributing to documentation updates.

• Partner with Line of Business, Control & Risk, Technology, and upstream/downstream operations teams to support effective ABL loan servicing outcomes.
• Coordinate resolution of assigned customer service requests involving internal teams and external counterparties.
• Collaborate with peers and senior specialists to resolve issues and meet daily and monthly deliverables.
• Support processing deadlines, cutoff requirements, and end-of-day activities to ensure accurate and complete servicing output.
• Contribute to continuous improvement initiatives within ABL Operations through disciplined execution and constructive feedback.

Job Expectations:

• 4+ years of Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of hands-on experience with Loan IQ, LUCAS, STUCKEY, or equivalent commercial lending platforms.
• Working understanding of Asset Based Lending products, Agency and Participation loan servicing concepts, collateral structures, and servicing workflows.
• Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures.
• Good verbal, written, and interpersonal communication skills.
• Shift timings: Night shifts (6:30 PM IST onwards)

Posting End Date:
22 Oct 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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