Senior Live Ops Support/Configuration Engineer (Valid US VISA Preferred)

SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.

SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world!

Position Summary

About the Role: 

The Configuration engineer works with the Executive Producer, Product Manager, and Marketing Manager to facilitate the technical implementation of in game events, promotions, content releases, and features in the live game environment. They also work closely with QA to facilitate the movement of events through our environments from development to production. They use MySQL Databases, NoSQL Databases, and administrative tools while working off schedules provided to them by the game team. This individual must be detail-oriented, have experience with database administration, and flexible with hours as events occur throughout the day. This person is responsible for ensuring all the events and updates to be released go out on time.

Essential Job Functions: 

• Ensure the successful launch of in-game events, promotions, new content, and features in the live game environment 

• Ensure that all admin tools are working as intended through rigorous, detailed testing 
• Set up store logic and sales through admin tools   
• Work with the Product Manager to maintain the status of all live events and slot releases 
• Communicate with the game team about issues in the live game 
• Provide feedback for continuous test improvement 

• Submit and track any product issues found during testing to ensure that they are resolved 
• Reproduce issues when necessary in order to assist software development in resolving issues 
• Assist QA with testing and provide training on admin tools as necessary.

Qualifications 

• Education: Bachelor’s degree in computer science or related field or equivalent relevant experience 

Knowledge, Skills, & Abilities 

5-10 years of total experience

• Experience with project management software (Jira, Rally, Hansoft) 
• Software development experience 
• Proficient understanding of software test methodologies/procedures and the overall product development lifecycle 
• Strong verbal and written communication skills 
• Excellent organizational skills and attention to detail 

• Efficiently regulate and prioritize tasks 
• Meet quick deadlines and deliver precise, effective results in a fast-paced work environment 
• Strong technical knowledge of computers or troubleshooting computer problems 

Work Model: Hybrid (3 days work from office)
Location: ITPL, Whitefield, Bangalore