The Senior Consultant- AI & Automation will design AI and automation solutions for IT operations, assess automation opportunities, and collaborate with stakeholders. Responsibilities include creating proposals, conducting demos, and developing business cases. Required experience includes IT operations and solution architecture, particularly in automation and IT service management processes.
Job description
Role AI & Automation Consultant
Responsibilities
- IT Operations(ITOPS) AI & Automation Solution design. Collaborate with
IT ops SME, process consultant to come up with overall opportunities &
solution
- Business process automation solution design. Collaborate with domain
consultant to come up with over all opportunities and solution
- Automation opportunity assessment and sprint planning
- Contribute to Solution Consulting assignments both presales and
execution
- Design / Identify Tools and Platforms requirement for AI & Automation
solutions,
- Estimations Effort; Cost; Time + Development of Business case(s) with
ROI + Program planning
- Participate in proposal defense in coordination with Sales / BD team
- Demos of IPs, & Technical discussion with customers / prospects
- Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.
- Build Demo use cases, Case Studies required for solutions
Required Skills & Competencies
- Minimum 4 years of IT Operation (Apps/Infra operations)
experience with at least 2 years of Solution Architect experience ,
preferably IT Ops Production support / Cloud Ops/Application
support. AIOps Automation Solution Architect will be an added
advantage.
- Should have proven experience as a solution architect and have
participated in RFP/RFI solution responses(including effort
estimations) and Proposal defense, demoing solutions.
- Should have proven experience in IT Service management
processes and practices (e.g. ITIL, CMMI, PRINCE)
- Strong communication skills interact with Sales, Architects,
delivery leads with ability to communicate both business and
technology SMEs
- Ability to collaborate with multiple stakeholders to get things
done mainly with line of influence.
- Should be open for short term travels; Should be open to extend
support hours and be available for customer calls in late evenings.
- Knowledge in ITOPS/AIOPS and Automation methodologies /
platform trends is desirable
- Knowledge in AI/ML, Gen AI and Agentic AI.
- Hands on Automation implementation experience will be added
advantage
- Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,
ScienceLogic etc. will be added advantage.
- Hands on to at least one RPA tool will be added advantages.
Top Skills
AI
Aiops
Automation
Rpa
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