Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
Position Summary
We're looking for a highly technical engineer for our Customer Experience organisation who can elegantly simplify complex technical topics. You will represent Harness’ suite of products and execute deep troubleshooting to drive resolution to customer issues as quickly as possible. Provide insightful suggestions for improvements and enhancements that can be executed by-product and development teams.
About the role
- Deliver happiness to our users - handle and resolve Tier 1-3 product support issues with minimum involvement from developers. Run the incident management process for major customer issues and resolve them in the timely manner meeting the SLA.
- Help our users with onboarding, third party integrations, license management and feature requests
- Collaborate with Product and Engineering (as required) teams to enhance the user experience of the platform
- Team up with the account managers (CSM) to onboard and support our customers
- Provide technical guidance and best practices as the subject matter expert in our modules
- Help write and maintain our internal and external knowledge base
- Advocate customer needs/issues cross-functionally
About you
- 2+ years of experience as a developer or in devops engineer/sre roles
- Significant experience working with Linux
- Scripting knowledge (Bash/Shell/JSON/YAML)
- Strong knowledge with one of the cloud native platform
- Ability to troubleshoot networking issues that may prevent communication between different components
- Excellent customer-facing skills and interest in working with customers onsite and remotely
- Hands-on experience with Kubernates and its ecosystem
- Familiarity with monitoring tools (e.g., APM) and/or Log Analyzers (e.g., Splunk)
- Knowledge of CRM systems (Zendesk, Jira, Confluence)
Bangalore. The successful candidate will be expected to be in the Bangalore office 3x / week.
What you will have at Harness
- Competitive compensation
- Comprehensive healthcare benefits
- Employee Assistance Program (EAP)
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- Harness Recognized in Inc.'s Best Workplace Awards 2022
- Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
- #6 - Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn’ Top 50 Companies to Work For
- #2 on Quartz 2021 list best places to work for remote workers
- 2021 Career Launching Companies List
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Top Skills
What We Do
Based in San Francisco, Harness is the industry’s first Continuous Delivery-as-a-Service platform designed to provide a simple, safe and secure way for engineering and DevOps teams to release applications into production. Harness uses machine learning to detect the quality of deployments and automatically roll back failed ones, saving time and redu
Why Work With Us
Customers love the product. We believe in results, not silos and politics. We’re growing like wildfire. Overall, Harness is an awesome place to either start your career — or take it to the next level.
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