Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com.
Job Description
- First line of escalation for unresolved issues from chats and tickets
- Engages service partners and agents through phone, chat or email to ensure resolutions
- Facilitates resolutions while coordinating with other departments to mitigate issues
- Ensures tickets are handled within SLA to drive Registration, Enrollment and Certification throughput
- Uses statistical data to develop recommendations for process improvements
Qualifications
- Proven ability to resolve issues; Strong passion for customer service
- Knowledge of PRM, BMS, Service-Now, and Salesforce is a plus
- Knowledge of Arise Registration, Enrollment and Partner Support standard operating procedures
- Self-starter with ability to work independently and on multiple initiatives at the same time
- Ability to work effectively cross-functionally with a proven track record of driving results
- Excellent communication skills (written and verbal)
- Previous experience as a Partner Support Tier 1
- Ability to prioritize, meet deadlines while completing tasks in a timely manner
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
BETSOL Bengaluru, Karnataka, IND Office
Brigade Software Park, Banashankari II stage, Bengaluru, Karnataka , India, 560070
