The Role
Senior Customer Support Specialist at Benivo, responsible for providing advanced support to platform users, mentoring team members, driving performance improvements, and ensuring high customer satisfaction. Also involved in team development, quality audits, feedback, coaching, and operational efficiency. Requires at least 3 years of support experience in a B2B/SaaS industry, proficiency in Zoho Desk, Zendesk, and live chat systems, strong communication skills, data analysis abilities, time management skills, customer focus, and adaptability.
Summary Generated by Built In
The Company
What We Do
Benivo brings a decade of award-winning experience developing HR technology and finance solutions for relocating employees, Global Mobility teams and their vendors with a proven system that receives a 70+ Net Promoter Score (NPS) from its clients.
Benivo’s client base includes Google, GE, CGI, Mondelez, Bayer, Bloomberg, Phillips 66, ExxonMobil, KPMG, Unity and 50 top employers. Benivo’s technology provides an end-to-end solution to manage all mobility needs on a single platform, leveraging AI and Machine Learning to unlock significant cost savings, data analytics, and dramatically improve the employee experience.
