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Clarivate is seeking a Senior Data Analyst to join our Data Analytics team within our Product Operations organization. This is an opportunity to work on our customer usage analytics to collaborate with various stakeholders from different departments and oversee and optimize the operations of the product team, ensuring smooth cross-functional collaboration, high-quality product launches, and continuous improvement of processes. Contribute to product operations efficiency and enhancements by focusing on process improvements and identifying operational inefficiencies to contribute to the organization’s goals.
About You: Experience, education, skills, and accomplishments
- Bachelor’s Degree or equivalent
- 5 Years of Relevant Experience
- Proficient level of English language (B2/C1)
- Proficient with BI tools (Tableau, Power BI)
- Proficient with product analytics and user engagement platforms:
- Proficient with SQL, PostgreSQL
- Very strong Excel and PowerPoint skills.
It would be great if you also had the following.
- Experienced in using tools like Pendo to enhance customer experiences in digital products.
What will you be doing in this role?
- Manage product data and perform updates to ensure operational accuracy and data integrity.
- Analyze data to support decisions regarding product migrations and retirement of outdated product features.
- Work closely with cross-functional teams including sales and product managers to monitor and track product delivery timelines, ensuring alignment with project goals.
- Provide feedback on how new products are received by sales and customer support teams.
- Manage risks and issues, coming up with solutions when problems arise.
- Investigate and tackle unstructured problems and hypotheses and answer them with analyses that tell a story focused on insights and recommendations, not just data.
About the Team
This globally distributed team has 5 members from different locations like Bangalore, Belgrade and Paris. The team works closely with data analysts to interpret data and generate actionable insights, data engineers to integrate and manage data from multiple sources and partners with the product team to align data strategies with product goals.
Hours of Work - Monday to Friday, 8 hrs a day (should be flexible as team works across different time zones)
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
