SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
We are seeking a Senior Product Designer to lead the design of our Admin Experience for the Multi-User Platform. In this role, you will be on a team of designers crafting SurveyMonkey’s Platform experience, augmenting and supporting the user journeys of our core survey and forms product. This position requires a seasoned product designer with a strong curiosity for the unique needs of admin users. You will work closely with cross-functional teams to ensure our products meet the highest standards of quality and deliver exceptional user experiences. This position will be in our Bangalore office, co-located with Product and Engineering.
What you’ll be working on
- End-to-end design of SurveyMonkey’s Admin Experience for the Multi-User Platform
- Championing and advocating for admin users, ensuring their needs are met and their experience is spectacular
- Building the product vision and informing the roadmap together with your counterparts in Product and Engineering
- Discovering problems and evaluating ideas through user research, product instrumentation, and business metrics. You’ll be conducting interviews and usability studies, interpreting usage data, and more in tandem with your Product partner.
- Building collaborative, influential relationships and processes with other designers, Product, Engineering, Content Strategy, Research, Sales, Customer Success, and other cross-functional peers to identify and solve the problems of admin users
We’d love to hear from people with
- 8+ years of relevant industry experience, 5+ years in SaaS
- Bachelor’s or Master’s in human-computer interaction, user experience, interaction design, human factors engineering, or related field
- Expertise in understanding, unraveling, and designing for highly complex information systems
- A portfolio demonstrating the design of best-in-class solutions for complex information systems. Work examples should: 1) showcase your visual and interaction design skills, 2) demonstrate design thinking from problem to ideation to solution, especially IA breakdowns and 3) show how your work impacted the business.
- Excellence in communicating your designs, approach, and rationale for design decisions to stakeholders. A hunger for receiving and seeking out feedback from both fellow designers and cross-functional peers & leadership.
- Experience adopting, contributing to, and championing design systems
- Expertise with Figma (or similar design authoring tools)
- Experience building products in a remote or distributed team environment
#LI-Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
What We Do
We deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results. Our AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses. Today, we offer enterprise solutions for agile experience management and insights by our three product brands: Momentive, GetFeedback, and SurveyMonkey.
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