Senior Desktop Automation Engineer

We are seeking a skilled Senior Desktop Automation Engineer with a strong focus on PowerShell scripting to join our innovative team in Bengaluru .

As a key contributor, you will play a pivotal role in designing, implementing, and maintaining automation solutions that enhance the efficiency and productivity of our desktop environments. You’ll join a passionate and talented global team in an innovative IT company. Ideally this role will be covering UK Time-zones due to the global team structure and coverage needed.

The Senior Desktop Automation Engineer needs to work well under pressure and deliver and execute timely solutions to ensure a flawless internal IT service delivery. Assist in the planning and maintenance of IT business systems at the various offices worldwide according to Mimecast Global specifications and local business requirements as well as provide efficient and effective support to local and global Mimecast employees using defined case management procedures. 

What You'll Do:

• Utilize advanced PowerShell scripting skills to develop and implement automation solutions for desktop processes.
• Create, maintain, and optimize PowerShell scripts to automate routine tasks and improve workflow efficiency.
• Design, develop, and implement desktop automation solutions to streamline processes and enhance user experience.
• Collaborate with cross-functional teams to gather requirements and translate them into effective automation workflows.
• Evaluate and select appropriate automation tools that align with PowerShell capabilities.
• Integrate automation solutions seamlessly into existing desktop environments.
• Analyze current desktop processes and identify opportunities for improvement through automation.
• Collaborate with end-users and stakeholders to understand requirements and continuously improve automated workflows.
• Develop and implement testing procedures to ensure the reliability, accuracy, and security of PowerShell-based automation scripts.
• Conduct validation tests to guarantee the effectiveness of automated processes.
• Create comprehensive documentation for PowerShell scripts, automation workflows, and configurations.
• Provide clear documentation to assist end-users and support teams in understanding and troubleshooting automated processes.
• Consult with Infrastructure department to make sure that projects are in line with desktop support needs and strategies. 
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency & security. 
• Install, upgrade, support and troubleshoot MacOS, Windows 10/11, Microsoft Office and any other authorized desktop applications distributed through JAMF or Intunes. 
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. 

What You'll Bring:

Within this corporate IT environment, you will be required to have: 

• Proven experience as a Desktop Automation Engineer with a focus on PowerShell scripting.
• Experience with desktop management tools and technologies (e.g., Intune, JAMF, PowerShell Desired State Configuration) is highly desirable.
• Excellent interpersonal, verbal, and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to write, update and maintain locally developed documentation. 

What We Can Offer You:

• A hybrid working model (2 days per week onsite at Helios Business Park) and a hyper modern and vibrant office with free breakfasts, snacks, fresh-fruit, soft drinks, coffee and tea all day long.
• A highly competitive rewards and benefits package.
• Multi-screen setups and any other tech you need.
• Innovation competitions.
• Patent Support and expertise.
• Study assistance, social and charity events, volunteering time off, and more!

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DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.