Senior Developer Relations (DevRel) Engineer (IDP):
Harness is seeking a Senior DevRel Engineer to drive the technical documentation and other related content for our Internal Developer Portal product.
This is a high-impact, high-visibility individual contributor role that requires excellent writing skills and technical depth and effective cross-functional execution spanning Engineering, Sales, Marketing, UX, Research, Customer Success and Support.
Key ResponsibilitiesContent Creation & Technical Documentation- Write and maintain comprehensive technical, yet user-friendly, documentation for the Internal Developer Portal(IDP) product including user guides, tutorials, videos, API references, and troubleshooting resources
- Identify & create content that reduces customer time-to-value
- Develop code examples, configuration samples, and best practices documentation
- Work closely with product managers and engineers to understand feature requirements and technical details and align documentation with product release cycles
- Follow and help refine documentation standards, style guides, and content templates
- Participate in content audits, cross-product reviews and provide constructive feedback to peers
- Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time
- Partner with customer success and support teams to identify common user questions, feedback, and pain points
- Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) & reflects real-world use cases
- Support sales and customer success teams with technical content for customer engagements
- 3+ years of experience writing technical documentation, preferably in a DevOps, developer tools, or infrastructure software company
- Proficient understanding of software development practices, CI/CD pipelines, and DevOps workflows
- Proficiency and experience with modern documentation tools and platforms
- Familiarity with markup languages (Markdown, HTML) and version control systems (Git)
- Experience with scripting languages and creating code or config-as-code samples
- Excellent writing and communication skills with ability to explain complex technical concepts clearly
- Understanding of technical SEO and content optimization practices
- Technical Curiosity: Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies
- User Empathy: Natural ability to put yourself in the customer's shoes and anticipate their needs and challenges
- Attention to Detail: Commitment to accuracy and quality in all written and multimedia content
- Collaborative Spirit: Comfort working cross-functionally and across time zones and building relationships with technical teams
- Adaptability: Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution
- Growth Mindset: Eagerness to develop new skills and take on increasing responsibilities over time
The successful candidate will be expected to be in Harness' Bangalore office 3x / week.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.
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Harness Bengaluru, Karnataka, IND Office
24th Main Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, Bengaluru, Bengaluru, India, 560102
