Own AWS operations across multiple customer accounts, providing cloud support, incident response, infrastructure management, cost optimization, security hardening, and reliability improvements. Design and maintain CI/CD pipelines and infrastructure as code, manage AWS Partner Central workflows, monitor production systems, conduct root-cause analyses, and participate in on-call support. The role also requires Azure, scripting, Linux administration, networking, and strong customer-facing communication.
About Nuclei
Nuclei is an enterprise SaaS company building the Beyond Banking and Beyond Connectivity products for banks and telecom companies across India, the Middle East, and Europe. We work with 25+ leading BFSI and telecom enterprises.
Before we started Nuclei, we listed down a few guiding principles. These were essentially the learnings from our previous startups/companies:
- Think big, think global
- Build a sustainable company, from various perspectives
- Build for the long term, take long term decisions.
- Leverage distribution
- Make our team the core product
About the Role
We are looking for a Senior DevOps Engineer to join our team and take ownership of AWS operations across multiple customer accounts. You will be the technical backbone for our AWS-based customer support, managing cloud infrastructure, driving operational excellence, and ensuring the reliability of production systems. This is a hands-on role suited for someone who thrives at the intersection of customer support, cloud operations, and platform engineering.
Key Responsibilities
- Provide expert-level AWS support to our customers, including troubleshooting, incident response, and architectural guidance.
- Own end-to-end DevOps operations for multiple AWS accounts — provisioning, configuration, cost management, security posture, and lifecycle management.
- Manage the organization's presence and workflows on AWS Partner Central, including partner program compliance, opportunity registration, funding programs, and technical validations.
- Design, implement, and maintain CI/CD pipelines, infrastructure-as-code (Terraform / CloudFormation), and automated deployment workflows.
- Monitor production environments, respond to incidents, run RCAs, and drive long-term reliability improvements.
- Collaborate with engineering teams to right-size infrastructure, optimize costs, and enforce security best practices (IAM, VPC, encryption, compliance).
- Participate in an on-call rotation for production support.
Must-Have Qualifications
- Hands-on DevOps / SRE / Cloud Engineering experience with a strong focus on AWS in production environments.
- Deep expertise in AWS core services — EC2, VPC, IAM, S3, RDS, EKS, CloudWatch, CloudTrail, Route53, ALB/NLB, Lambda, etc.
- Strong experience with AWS Operations — account management, billing/cost optimization, security hardening, backup & DR, Well-Architected reviews.
- Working knowledge of AWS Partner Central — partner program navigation, opportunity registration, APN portal workflows, funding and co-sell mechanisms.
- Hands-on experience with Microsoft Azure — compute, networking, identity, and cross-cloud operations.
- Proficient in Infrastructure-as-Code (Terraform preferred), scripting (Python / Bash / Go), and Linux systems administration.
- Solid understanding of networking.
- Experience with CI/CD tooling (GitHub Actions, Jenkins or similar).
- Strong customer-facing communication skills — able to translate technical issues into clear, non-technical explanations.
Good to Have
- Container & orchestration: Kubernetes (EKS/AKS), Helm, service mesh.
- Streaming & messaging: Kafka, Zookeeper.
- Data stores: MySQL, Redis, ClickHouse, Elasticsearch, and vector databases (Pinecone, Weaviate, Milvus, or pgvector).
- Observability: production experience with logging stacks (ELK / Loki / Fluent Bit) and monitoring stacks (Prometheus, Grafana, Datadog, New Relic, or CloudWatch-based pipelines).
- AWS Certifications — Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty.
- Experience running multi-tenant SaaS or customer-managed cloud environments.
- Exposure to compliance frameworks (SOC 2, ISO 27001, PCI-DSS).
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