Senior IP Engineer responsible for alarm analysis, operations maintenance, troubleshooting and change implementation on IP nodes. Manage ITSM ticket queues, perform root-cause analysis for incidents, collaborate with field teams and OEMs, perform node health checks/backups, and support high availability and SLA compliance across routers, switches, firewalls and load balancers.
Join our Team
About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
What you will do
You will bring
About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
What you will do
- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Sharing details for MIR & CSR to respective teams.
- End to End Network Understanding.
- 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.
You will bring
- Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- IP Security protocols- IPSEC, GRE, VPN, CGNat.
- CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
- Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
- Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
- Good Communication & trouble-shooting skills.
- 5-10 years of relevant in IP Domain
- Working knowledge of below mentioned IP products and vendors -
- CISCO Routers
- Cisco Switches
- Juniper Routers
- Juniper CGNAT
- Juniper Switches
- RAD-ETX
- Huawei-CX Series
- Nokia/Alcatel-SAS Series
- Firewalls-Checkpoint & Fortinet
- Ericsson-BRAS
- F5-Load balancer
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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