Senior Engineer - Product Support

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Job Profile
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Level 1 Customer Support to Global Customer Base.
Co-ordinate with External and Internal Stakeholders for Service Provisioning, Product Licensing, RMA and Support Activities.
Basic level technical support for network security products.
Basic Troubleshooting, diagnosing and resolving technical customer issues.
Skill sets desired
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Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal (English) communications skills.
Basic Networking Skills - Understanding of the protocols surrounding IP service provider networks.
Security skills – Understanding of Security Products like Firewall, IDS/IPS
Operating systems - Basic knowledge of Linux
Working Knowledge of CRM, Ticketing tools.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.