Company Description
Bosch Automotive Electronics India Pvt. Ltd. (RBAI), established in 2009, is primarily focused in manufacturing electronic products for the automotive sector. RBAI has consistently added an average of one product every year resulting in a wide range of products comprising – Engine Control Units (ECU) for both 4W and 2W, Electronic Power Steering Control Units, Body Control Modules (BCM), Immobilizers, Voltage Regulators (VR1), Electronic Battery Sensors (EBS), DC-DC Converters, Car Multimedia – Infotainment System, etc.
RBAI exports products to all major global customers spread across destinations. RBAI towards becoming a global benchmark in operational excellence, consistently produces single digit ppm quality products and maintains benchmark inventory levels.RBAI by inheriting the Bosch Production System (BPS) at all levels and practices, has won one of the most prestigious award within BOSCH - The BPS award, as a runner-up in the MTM category.
Job Description
1st-level customer support for Q-topics
complaints handling, initiation of specific containment actions for Q issues, customer communication Boschcustomer, organize customer meetings, support line walks at OEM, execute customer warranty protocols and reduce EDC, Customer perception management and derivation of actions, explanation of 8D to customer.
Complaint handling: optical inspection, Bosch-Part yes/no, documentation available and plausible, Interact with customer reconfirm failure (crosscheck in vehicle), Reconfirm failure on electrical test-station of customer, check of warranty period / goodwill / AA for field claims, neccessary testing with diagnostic tools.
Warranty Cell Meetings
Adjudication of field returned parts along with OEM. Usage of diagnostics tools. Minutes with OEM and dispatch of parts to LAC/Plants
Qualifications
BE (E&E / E&C) : 3 to 4 years of experience
Additional Information
Technical
- Should have basic electronics knowledge and should be able to read and understanding schematics
- Should have knowledge on 8D systematics
Ability to analyze the data statistically
- Ability to handle diagnostic tools , DMM & CRO
Behavioral
"
- Responds promptly to customer requests;is easy to reach and work with during
work hours
- Proactively incorporates user/ customer feedback to improve deliverables
- Regularly interacts with the customer at appropriate levels
- Works effectively with others and openly shares expertise and resources to
deliver results
- Displays openness to confrontation and difficult conversations
- Convincingly presents own ideas and concepts to different target audiences
- Listens actively in order to understand other people's perspectives
- Ensures own adherence to project and quality standards regardless of functional area of work
- Is able to take accountability for assigned tasks and work with autonomy
- Radiates self-confidence, energy and optimism in engaging with others"
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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