We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Senior HRBP to join our HRBP reporting to the Senior Director. This role is a hybrid role based out of our Bengaluru location.
We are seeking a dynamic and experienced Senior People Strategy Partner (HRBP) to join our team. The Senior HRBP will serve as a strategic advisor on “all things people” as it relates to the entire teammate lifecycle. This includes providing tools, programs and services that enable remarkable team performance and unparalleled teammate engagement. This Senior HRBP will dig deep to understand the business, earn trust across key stakeholders and partners, prioritize in a fast-paced environment, and drive people mechanisms with both accuracy and efficiency.
This individual will need to demonstrate flexible and effective communication skills, both high-level strategic thinking and operational planning ability, empathy, and inclusion.
What You'll Do
Collaborate with location leaders to develop and implement HR strategies that align with business goals. This includes workforce planning, talent development, and organizational design.
Partner with the primary business partners to provide location related guidance and updates
Project manage the people strategy team initiatives to ensure completion on time
Partner with managers to ensure effective talent management processes, including performance reviews, succession planning, and career development.
Leading and supporting organizational changes such as restructures, mergers, or culture shifts.
Provide guidance on communication, stakeholder engagement, and minimizing disruption during transitions.
Consult on employee relations issues, helping managers resolve conflicts, improve team dynamics, and ensure a positive, inclusive workplace culture.
Leverage HR analytics to make informed decisions about talent strategies, productivity, and employee engagement.
Act as a trusted advisor to senior leaders, providing insights on people-related risks and opportunities.
Align HR initiatives with business outcomes, helping to navigate challenges and build a high-performing culture.
Facilitate in-person sessions with the executive team on key initiatives such as performance calibrations, headcount planning, organizational structure, and design.
Other duties as assigned.
What We're Looking For
8+ years of HR experience
5+ years of experience as an HRBP
2+ years of SaaS experience
Deep understanding of HR practices and employment law in India
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
