Administer, develop, integrate, and optimize Atlassian tools including Jira, Confluence, and JSM. Lead strategic projects, create automation, provide user support and training, manage upgrades and migrations, maintain security and compliance, troubleshoot performance issues, and collaborate with stakeholders on scalable enterprise application solutions.
The Senior Atlassian Administrator and Developer will play a pivotal role in our Enterprise IT Applications team, responsible for providing guidance on Atlassian architecture and ensuring the overall Atlassian ecosystem aligns with our business application transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future-proof Atlassian solutions.
This is an internal role, and requires excellent communication, problem-solving abilities and collaboration skills.
Responsibilities
- System Administration: Administer and configure Atlassian tools (Jira, Confluence, JSM) to meet organisational needs. Ensure system stability, performance, and security.
- Project Delivery: Lead and participate in strategic Atlassian projects, ensuring timely and successful delivery. Assist in the development of project plans, timelines, and resource allocation.
- User Support and Training: Provide technical support to users and resolve issues promptly. Develop and conduct training sessions for end-users and administrators.
- System Integration: Integrate Atlassian tools with other enterprise systems and applications. Support the development and maintenance of custom scripts and automation workflows.
- Performance Optimisation: Monitor system performance and implement optimisation strategies. Conduct regular system audits and health checks.
- Security and Compliance: Implement security measures and ensure compliance with organisational policies. Conduct security audits and vulnerability assessments.
- Change Management: Manage change requests and ensure smooth transitions during upgrades and migrations. Develop and implement change management plans.
- Documentation and Reporting: Create and maintain comprehensive system documentation and user guides. Prepare and present regular status reports to senior management.
- Collaboration and Stakeholder Management: Collaborate with cross-functional teams to understand requirements and deliver solutions. Engage with stakeholders to gather feedback and drive continuous improvement.
- Innovation and Continuous Improvement: Stay updated with the latest Atlassian product developments and industry trends. Identify opportunities for innovation and process improvement.
Skills, Knowledge & Expertise
- Atlassian Suite Expertise:
- Extensive experience in administering and configuring Atlassian tools: Jira, Confluence, JSM, and other related products.
- Strong understanding of Atlassian best practices and methodologies.
- Technical Proficiency:
- Proficiency in scripting and automation using tools like Groovy, Python, or Shell scripting.
- Experience with database management and SQL for Atlassian tools.
- Project Management:
- Proven experience in managing and delivering strategic Atlassian projects.
- Familiarity with project management methodologies (e.g., Agile, Scrum) and tools.
- System Integration:
- Experience in integrating Atlassian tools with other enterprise systems (e.g., CRM, ERP, CI/CD pipelines).
- Knowledge of APIs and webhooks for system integrations.
- User Support and Training:
- Excellent communication skills to provide user support and training.
- Ability to create and maintain comprehensive documentation and training materials.
- Performance Optimisation:
- Experience in optimising the performance and scalability of Atlassian tools.
- Knowledge of monitoring and troubleshooting techniques.
- Security and Compliance:
- Understanding of security best practices and compliance requirements for Atlassian tools.
- Experience in implementing security measures and conducting audits.
- Change Management:
- Ability to manage change requests and ensure smooth transitions during system upgrades and migrations.
- Experience in developing and implementing change management strategies.
- Problem-Solving and Analytical Skills:
- Strong analytical skills to diagnose and resolve complex technical issues.
- Ability to develop innovative solutions to improve system efficiency and user experience.
- Collaboration and Teamwork:
- Proven ability to work effectively in cross-functional teams.
- Strong interpersonal skills to collaborate with stakeholders at all levels.
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
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