Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
Light & Wonder is a global leader in game experiences. We create content, hardware and systems that connect iconic titles across any place or channel. By turning games into expansive entertainment, we keep thrilling players with characters and stories they can’t get enough of.
Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 6,000+ member team with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit (www.lnw.com)
We are committed to offering very competitive benefits that are aligned with our values and inspire employees to drive innovation and contribute to the organization’s performance. Employees are the most valued resource, and we always look to improve their well-being with a wide range of benefits befitting every individual. Not limited to monetary benefits, we have robust learning and development opportunities that help them to grow professionally.
Our Values
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Dare to be bold: We combine diverse talent to look at the familiar in unfamiliar ways.
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Celebrate perspectives - We combine diverse talent to look at the familiar in unfamiliar ways
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Never settle: We relentlessly push forward to create the extraordinary in every detail.
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Uphold integrity: We promote accountability and respect to raise the bar for ourselves and the industry.
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Win as a team: We bring out the best in each other to share collective success.
Job Title: IT Service Desk Engineer
Location: LnW India - Bangalore office
Job Type: Full-time
Overview:
We are seeking a highly motivated and skilled IT Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support to users across India remotely. This is a technical role requiring expertise in troubleshooting desktops/laptops, managing deskside applications, performing level 1 network troubleshooting, managing the IT knowledgebase, software installation and configuration, user training, documentation, and proficiency in incident management tools like Jira. The ideal candidate should be a proactive team player with excellent communication and problem-solving skills.
Key Responsibilities:
Troubleshooting Desktops/Laptops: Provide timely and effective resolution to hardware and software issues related to desktops, laptops, and peripherals.
Manage Deskside Applications: Ensure smooth operation of deskside applications and provide support to end-users as needed.
Level 1 Network Troubleshooting: Identify and resolve basic network connectivity issues, escalate complex problems to the appropriate teams when necessary.
Manage IT Knowledgebase: Regularly update and maintain the IT knowledgebase with troubleshooting guides, FAQs, and other relevant documentation.
Software Installation and Configuration: Install, configure, and update software applications according to company policies and user requirements.
User Training and Documentation: Conduct user training sessions on IT tools and procedures, create user-friendly documentation for common tasks and procedures.
Expertise in Incident Management Tools: Utilize incident management tools like Jira to track, prioritize, and resolve IT issues efficiently.
Good Team Player: Collaborate effectively with colleagues, share knowledge and best practices, contribute to team goals and initiatives.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience in a similar technical support role.
Strong understanding of desktop/laptop hardware and software components.
Familiarity with network protocols and basic troubleshooting techniques.
Proficiency in incident management tools like Jira.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Flexible and adaptable to changing priorities and environments.
IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
Why Join Us:
Opportunity to work with cutting-edge technologies and grow your skills.
Collaborative and supportive work environment.
Career development and advancement opportunities.
Make a difference by providing exceptional IT support to users across India.
If you’re passionate about technology and enjoy solving complex problems, we want to hear from you! Apply now to join our team as an IT Service Desk Engineer and take your career to the next level.
Qualifications
What We Do
Light & Wonder is a leading cross-platform global game company focused on creating new worlds where players can immerse themselves in dynamic casino, online or mobile games.
Headquartered in Las Vegas, Nevada, with nearly 5,000 employees, the company has locations on six continents.
