SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
SurveyMonkey's research and design team is dedicated to creating intuitive and impactful user experiences across our platform. As a Senior Manager of Product Design, you will lead a team of 5-6 talented designers to craft customer-centered products across growth, platform, and authoring. You will work within a global team responsible for understanding and defining customer needs, ideating, and designing comprehensive product solutions. This role requires a seasoned leader with a strong curiosity about insights and a passion for building customer-focused products. This position is based in our Bengaluru office and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.
What you’ll be working on
- Foster close collaboration with design leaders across multiple workstreams to ensure alignment on project goals and objectives.
- Facilitate regular reviews and approvals with design leaders to maintain design integrity and coherence throughout the product development process.
- Lead and mentor a team of product designers, fostering their growth and development while guiding them in design systems thinking for scalable solutions.
- Carrying out operating procedures to ensure a high standard for design documentation, collaboration, and ensuring communication with partners.
- Collaborate closely with product management, engineering, and other cross-functional teams to define and execute on product strategy and roadmap.
- Oversee the design process from concept to implementation, including user research, interaction design, visual design, and prototyping.
- Establish and maintain design standards, guidelines, and best practices to ensure consistency across our products.
- Present design solutions to stakeholders and senior management, advocating for user-centered design decisions.
- Contribute to the overall UX strategy and vision for SurveyMonkey's products.
We’d love to hear from people with
- 12+ years of experience in Product/UX Design, 5+ years in SaaS.
- 5+ years of experience managing and leading design teams
- Strong understanding of user-centered design principles and methodologies
- Experience building products in a remote or distributed team environment.
- Experience working with agile development methodology.
- Experience communicating across global time zones with department leaders, leading experience conversations, and using data and research outcomes to make decisions.
- Passion for design and developing best-in-class solutions to UX, UI, visual, prototyping, and interaction challenges (SurveyMonkey uses Figma)
- Experience with design systems (adherence, documentation, usage)
- Demonstrated portfolio of shipping amazing customer experiences that have made a significant impact on business and customer metrics
#LI-Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
What We Do
We deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results. Our AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses. Today, we offer enterprise solutions for agile experience management and insights by our three product brands: Momentive, GetFeedback, and SurveyMonkey.
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