Razorpay Logo

Razorpay

Senior Manager - Mid Market Accounts

Sorry, this job was removed Sorry, this job was removed at 04:34 p.m. (IST) on Thursday, Jan 23, 2025
Be an Early Applicant
Bangalore, Bengaluru, Karnataka
Bangalore, Bengaluru, Karnataka

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

The Role: 

To sustain and nurture solid relationships with Mid Market clients that generate the most income for Razorpay.

Roles and Responsibilities: 

  • Build and maintain relationships with clients and key personnel within their company. 
  • Cross Sell and Up-sell to the client base and grow the account to achieve the portfolio quota. 
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Attend meetings with clients inside and outside their offices to build better relationships with them. 
  • Achieve client relationship targets and KPI’s as set by the organisation. 
  • Liaise with internal departments to ensure team and client needs are fulfilled effectively.
  • Resolve areas of concern as raised by clients and team members.
  • Carrying out client satisfaction surveys and reviews. 
  • Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client. 
  • Sales hygiene and adhere to the processes and regulations.
  • Ensure MoM growth in the portfolio.

Mandatory Qualifications: 

  • Overall 8+ years of relevant experience in Account Management/Sales in B2B space.
  • Knowledge of best customer service practices. 
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Go-getter attitude. 

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

 

Follow us on LinkedIn & Twitter

HQ

Razorpay Bengaluru, Karnataka, IND Office

1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, Karnataka, India, 560030

Similar Jobs

An Hour Ago
Easy Apply
Bengaluru, Karnataka, IND
Easy Apply
Senior level
Senior level
Cloud • Internet of Things • Software • App development • Automation
The Technical Writer will create user and how-to guides, collaborate with engineers, and ensure comprehensive, accurate, and user-friendly documentation.
Top Skills: APIsDocumentation ToolsSoftware Development Life Cycle
An Hour Ago
Bangalore, Bengaluru Urban, Karnataka, IND
Senior level
Senior level
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
As a Principal Software Engineer, you will lead the development of Authentication & Authorization services, ensuring robust performance and scalability while guiding teams and fostering innovation.
Top Skills: AWSJavaKubernetesNgnixPythonScalaSplunk
An Hour Ago
Hybrid
Bengaluru, Karnataka, IND
Senior level
Senior level
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
The Principal Data Engineer is responsible for designing and implementing Databricks solutions to support data transformation initiatives, focusing on scalability, governance, and collaboration with cross-functional teams.
Top Skills: AnsibleAWSAzureChefCloudFormationDatabricksDataikuDatarobotGCPHugging FaceKafkaPythonShell ScriptingSparkSQLTerraform

What you need to know about the Bengaluru Tech Scene

Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account