Senior Manager, Software Engineering

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
At Q2, we focus on creating valuable financial experiences by delivering industry-leading uptime and exceptional end-to-end banking and lending services. Our culture is fueled by an engaged, motivated, and dedicated team who love to solve complex problems and frequently incorporate new technologies into our stack to provide our clients with a continuously improving product. This hybrid role is in Bangalore, which is rapidly expanding with a thriving culture.
Our Software Delivery team's mission is to help Q2 optimize the software delivery of highly reliable and performant applications. This individual will be focused on improving developer experience and engineering enablement, as well as, developing solutions to accelerate the support of microservices migrations and performance optimization.
As a Senior Software Delivery Manager , you'll bring your experience as an engineering leader with excellent cross-functional and communication skills. You'll lead and support a diverse team of talented engineers with backgrounds in software development, DevOps, implementation, and migration/integration engineering. Together, you'll focus on the quality of experience for our external and internal customers. You will drive the global migration of adapters and take our User Experience Program from concept to value delivery. It's a rewarding and ever-changing set of challenges for a leader who cares about the complexities of socio-technical systems.
We cannot complete our mission without building a diverse and inclusive global team empowered to solve problems in new ways, and we will nurture your high potential throughout your time with Q2. Come join us!
What the team does

• Troubleshoot delivery issues to resolution
• Executes client migrations to multi-services
• Enables continuous delivery of software updates
• Evangelize and train federated DevOps Champions
• Lead cross-organizational efforts to design, build, migrate, and sustain solutions
• Improve performance and drive down the burden of toil with tooling and automation

You'll lead the team to

• Optimize the capabilities, performance, and speed of our tools and pipelines
• Drive fast, performant self-service for our users
• Build and maintain partnerships to advance DevOps/DevEx/SRE principles
• Develop a roadmap with the Product Owner to continuously improve and evolve
• Assist software update automation for Production updates
• Coordinate technology evaluations and acquisitions
• Introduce AI/ML-enhanced services and decision-making self-optimizing workflows
• Implement cognitive automation with natural language processing

RESPONSIBILITIES:
As a Senior Software Delivery Manager at Q2, here are some of the things you would have done last week:

• Inspire, nurture, and challenge a team on where they can make a big impact
• Build new functionality and deliver mass, critical updates on a tight deadline
• Present workflow automation requests to a consulting partner to accelerate migrations
• Partner to identify User Experience POC targets
• Facilitate conversations at all levels to challenge approaches and priorities respectfully; align stakeholders on outcomes, deliverables, and resources
• Lobby for and champion software delivery efforts
• Mature skills assessments, establish training plans and develop core competencies to cultivate a talent pipeline of high-performing / high-potential engineers
• Champion Generative AI and AI Code Assistants
• Challenge the team about where we can leverage AI/ML and NLP in our services

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor's degree in (relevant degree) and a minimum of 10 years of related experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience.
• Typically requires 2-5 years managing and developing employees
• Advanced knowledge of SSDLC and processes
• Experience implementing CI/CD capabilities inclusive of build, release, and deployment
• Effective at managing global projects and capable of context-switching when needed
• Exceptional analytical and problem-solving skills.
• Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• Passionate about intelligent software and services that leverage AI/ML and NLP
• Experience integrating applications with core banking platforms desired

This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.