About Vonage
Vonage, a subsidiary of Ericsson, is a global leader in cloud communications. The company provides solutions across Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS), helping businesses enhance customer and employee communications.
Vonage Contact Center (VCC) is Vonage’s flagship Contact Center as a Service (CCaaS) platform, delivering integrated voice, messaging, video, and collaboration capabilities for businesses ranging from SMBs to large enterprises.
Role Overview
- We are seeking a Senior Manager – Technical Program Management (Engineering Operations) to drive execution governance, operational rigor, and cross-team alignment across the VCC Engineering organization.
- Reporting to the Head of Engineering for VCC, this role will serve as a key operational partner to engineering leadership, ensuring visibility into delivery, program execution, engineering metrics, and organizational priorities across distributed engineering teams.
- The role will drive organizational execution governance, enabling leadership visibility, delivery predictability, and operational alignment at scale.
- The ideal candidate is an experienced technical program leader who can work across engineering, product, finance, and executive stakeholders to drive accountability, operational clarity, and predictable delivery.
Key Responsibilities
Engineering Execution & Delivery Governance
- Drive operating cadences including delivery reviews, program checkpoints, and leadership reporting.
- Provide visibility into roadmap execution, identifying risks, dependencies, and mitigation plans.
- Track leadership action items and ensure timely follow-through.
Technical Program Leadership
- Lead complex cross-team programs spanning multiple engineering teams and regions.
- Coordinate dependencies across engineering, platform, infrastructure, and product teams.
- Maintain program plans, milestones, risk registers, and executive reporting.
Engineering Operations & Metrics
- Define and manage engineering operational dashboards tracking delivery health and productivity.
- Monitor KPIs such as release cadence, reliability, and technical debt reduction.
- Prepare operational summaries and leadership reviews to support decision-making.
- Drive improvements to engineering processes that enhance delivery predictability.
Strategic Program Coordination
- Provide oversight for initiatives such as platform modernization, reliability programs, and technical migrations.
- Establish structured program governance including milestone tracking and leadership reporting.
- Identify operational gaps and drive improvements to increase execution efficiency.
Financial & Workforce Operations
- Partner with engineering leadership and finance teams on headcount planning and hiring visibility.
- Maintain visibility into staffing plans, hiring progress, and team capacity.
- Support budget planning and operational reporting for engineering initiatives.
Qualifications
Required
- Bachelor’s degree in Engineering, Computer Science, or related field.
- 10+ years of experience in technical program management, engineering operations, or product engineering environments.
- Experience managing complex cross-team programs across distributed engineering organizations.
- Strong understanding of Agile software development and modern delivery practices.
- Proven ability to influence senior engineering leaders and drive alignment across large organizations.
- Strong analytical and communication skills with a data-driven approach to decision-making.
Preferred
- Experience in SaaS, cloud-native, or communications platform environments.
- Experience supporting large multi-region engineering organizations.
- Familiarity with engineering productivity metrics (DORA, reliability, delivery health)
- Experience with tools such as Jira, Confluence, GitHub, or similar platforms.
- Certifications such as PMP, CSM, or SAFe Agilist are a plus.
#LI-CK1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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