At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
The Role:
We are looking for a Netsuite ERP Financial System Analyst to join our IT team and provide support for our financial systems, specifically NetSuite. This individual will be responsible for administering and extending the applications with code and configurations, while also supporting our international team with production support and enhancement requests. The candidate should have the experience with NetSuite SuiteScript, SuiteFlow development.The ideal candidate should be comfortable working in a globally dispersed, remote environment flexible to adjust with different time zones..
Key Responsibilities:
- Administration and support of NetSuite ERP, including our billing engine Zone Advanced Billing (ZAB)
- Support Netsuite Advanced Revenue Management (ARM) module - Manage configurations, support bug fixes and enhancements, test changes
- Develop and extend NetSuite functionality using SuiteScript, SuiteFlow
- Collaborate with our international IT & Business teams for support
- Work on Jira tickets for Netsuite issues, bugs or enhancement requests
- Troubleshoot issues and perform root cause analysis, document fixes
- Communicate to stakeholders to understand support requests, requirements & testing
- Participate in testing and quality assurance activities
- Document processes and procedures related to financial systems
- Support testing of Netsuite release upgrade activities, manage support cases
Requirements:
- Bachelor's degree in Computer Science or Information Systems, Accounting or related field
- At least 5-8 years of experience in financial systems / ERP administration and support
- Experience with functional modules like Receivables, Payables, General Ledger, Fixed Assets, Procurement, Revenue Recognition and subscription billing.
- Experience with NetSuite ERP, Advanced Revenue Management (ARM)
- Strong scripting skills with experience in SuiteScript, SuiteFlow
- Ability to work in a globally dispersed, remote environment with different time zones
- Ability to support during US hours and weekends if any urgency arise
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Self-motivated and proactive with a strong sense of ownership and accountability
- Strong documentation skills (ie solution/system design, process flows and technical requirements)
Preferred qualifications:
- NetSuite Certification
- Experience with Zone Advanced Billing (ZAB)
- Experience with Jira and Agile methodologies
- Understanding of accounting principles and financial reporting
- Familiarity with other financial systems and applications including Coupa, Stripe, SureTax, Blackline
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
