About Stepful
Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp and recently closed a round led by Oak HC/FT.
The Role
As a Senior Operations Manager, you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes.
What You’ll Do
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Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.
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Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.
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Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.
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Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
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Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.
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Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.
This job is for you if:
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You have 5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.
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You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.
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You can own both strategy & execution
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You can motivate a team to support a large number of students
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You are willing to do whatever it takes to get the job done successfully
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You aren’t afraid to get your hands dirty
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You learn quickly through experimentation
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You thrive in a fast-paced, ambiguous environment
Bonus points if:
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You have an MBA
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You worked at a startup
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You have taught or coordinated online courses at scale
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You worked in healthcare
ABOUT THE INTERVIEW
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Step 1: Intro Call with the Hiring Manager
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Step 2: Take-home assignment
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Step 3: Virtual panel interview
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Step 4: Onsite interview at the office in SoHo, NYC
Compensation
Base Salary: $140-160k
Equity: 0.04% - 0.06%
At Stepful, we're an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
