Senior Operations Manager
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
As we continue to grow our aaS portfolio and GMS, it is important for us to stay focused at a region/Geo level, fulfilling our customer commitments and demonstrate value.
GMS Region lead will play a pivotal role in driving synergy with Regional HPE teams and customers delivering positive results.
Region Engagement
- Engage periodically with Geo / Region (Account Services, BU, Presales) representing GRSB/GMS.
- Establish and build trust and relation.
- Lead / Drive GMS related escalations in region, demonstrating ownership, accountability, and sustainable outcomes.
Operational Excellence
- Lead and Support Large Enterprise Managed Services Infra Delivery Accounts
- Excellence in TCE and aaS metric.
- Operationalize aaS metric (POR Item)
- Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
- Meet the compliance (Secure Access, Patching, Vulnerability etc..) standards for GMS customers in the region.
- Engage with engineering teams to deploy platforms in Customer environments before transition
- Planning and execution of seamless transition and onboarding of clients
- Deliver penalty free operations.
Financial compliance
- Ensure delivery is within the COD/Budget.
- Drive adoption to new digital / platform initiatives – Email digitization, P1 reduction, Bulk ticket reduction etc… leading to efficiency gain and error free operations
Enable Growth
- Enable GMS growth in Region, meeting/exceeding the target
- Drive Vendor Management to deliver customer OLA/SLAs
- Participating in RFPs/Customer presentations representing GMS delivery
- Demonstrate GMS value to customers.
- Support New Serivice Integration and Portfolio initiatives in CAP/CAP, POCs, Try and Buy and other initiatives
Other Responsibilities
- Drive POR for the Tower/Centre
- Lead BCP for the region.
- Operationalize the region model and establish a CSI
- Drive innovation in terms of processes related to capability development, talent development and growth
- Incubate newer solutions in GMS and other areas, in some cases develop a new service at the Site
- Run niche solutions delivery around cloud services, hyperconverged infrastructure and software services
- Ensure the GMS supported customer landscape is compliance with Access and Security standards.
What you need to bring:
- Over 12+ years of experience in IT Services with at least 5 - 6 years of experience in leading a delivery organization in IT Infrastructure Managed Services domain, Specially in the Microsoft Domain
- Has 8-10 Yrs Experience in Supporting Large Enterprise Managed Services Infra Delivery Accounts
- At least 5+ years of experience managing delivery of technical solutions related to Azure Cloud/ AWS or Infrastructure
- Prior experience with MS Azure Cloud and/or Cloud Infrastructure (AWS, GCP, Terraform, Linux) is mandatory
- This role will be a mix of Operations Management (80%) , MS Cloud Capability Growth and Business Development (20%)
- Must have serviced clients outside India with a solid track record of managing clients globally
- A proven talent and team developer
- 2 - 3 years of rich experience running IT Operations for clients in a managed services model
- Proven track record in Innovation that led to modernization, efficiency, and better outcomes
- Microsoft Azure Cloud Certified
- ITIL 3/4 Certified
- Demonstrate Working Knowledge in DevOps and Agile Practices
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#india#operations
Job:
Services
Job Level:
Manager_2
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
Hewlett Packard Enterprise Bangalore, Karnataka, IND Office
24, SALARPURIA ARENA, HOSUR MAIN ROAD, Bangalore, Bangalore, India, 560030
