Senior Operations Processor (Work Director 2)

About this role:
Wells Fargo is seeking a Senior Operations Processor who will provide team support in the Lockbox Business Operations as part of Payment Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .
As a Work Director, you will oversee the daily activities for a functional area within Lockbox Operations. You will coordinate, prioritize, and distribute daily work; monitor work in progress, adjustment staff resources as needed; coordinate training; and assist in scheduling staff to meet production deadlines. Provide production and performance feedback to site leadership. Other duties may include opening, receiving, logging, batching, scanning, preparing, and distributing incoming and/or outgoing mail, as well as data entry and routine math calculations.
The successful Work Director will demonstrate strong attention to detail, organizational skills, ability to follow procedures, and basic computer knowledge. They have the desire and motivation to constantly improve their ability to perform each function quickly and accurately. The working environment is fun with a casual dress code in a highly secure facility.
In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Lockbox or high-volume processing experience in a fast-paced, deadline-driven production environment
• Leadership experience, including training and providing performance feedback to staff/managers
• Ability to coordinate multiple tasks and distribute complex work
• Effective organizational, multi-tasking, and prioritization skillset
• Quality Review skills
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Adaptability and flexible under often challenging and stressful situations
• Ability to oversee multiple tasks and workflows simultaneously

Job Expectations:

• Ability to work holidays and overtime
• Ability to provide flexible scheduling
• Ability to lift 15+ pounds
• Ability to stand/walk for long periods of time

Schedule: This position schedule is variable - Schedule Thursday - Monday 9:00AM - 5:30PM, Sat/Sun 9:00AM - 6:00PM or until work is complete. Tues/Wed off. This is an open-ended schedule with the start time and end time determined by workflow. Required overtime and holidays as needed. Not eligible for remote work. Schedule may be subject to change; based on operational need and changing work requirements
Location: 18035 Sperry Dr Tukwila, WA 98188
Alternate Work Shift - Saturday - Wednesday
9:00 AM - until finish
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$25.96 - $34.13
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
16 Dec 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.