Senior Product Designer, Self-help

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
We're looking for a Product Designer to join the Customer Support and Sales Tooling Design Team.
This team has a dual mission: to enhance the user experience for customer support tools and platforms, elevating Atlassian's customer support experiences to drive seamless self-service led by AI. This role is India-based, with a manager in India.
In this role, you will:

• Work in a team of designers in India on our range of support experiences, including Atlassian Support, AI chatbots, contact form and designing features for customers to get the help they need.
• Operate in a fast-paced, cross-functional team.
• Use and expand the Atlassian Design System by leveraging established patterns from our Atlassian suite.
• Talk to users of our products, conduct research and observations to improve the product.
• Be data-led, understand usage patterns and use-cases in order to improve experience

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Your background

• 4 + of experience in product design, ideally enterprise-based. AI experience is ideal.
• Proficiency in modern design tools like Figma and proven experience working with design systems.
• Strong portfolio showcasing relevant case studies
• Experience in working autonomously and collaboratively, both synchronously and asynchronously.
• Strong facilitation and cross-functional collaboration skills
• Positive collaboration history with other departments, including Engineering, Product Management, and Research.
• Experimentation experience is desirable

Preferred Qualifications/skills:

• Ideally qualifications in Design, Human-Computer Interaction, or a related field.
• Experience in designing for B2B enterprise SaaS products.
• Familiarity with AI and content integration,.
• Familiarity with accessibility and inclusive design principles.
• Great communication and influencing skills: spoken, written and visual.
• Comfortable working in a fast-paced, agile development environment.
• Understanding of standard UX tasks, including customer research
• Strong UI implementation skills, with a dedication to quality

Our perks & benefits
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .