Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Product Manager - Technical
Job Title: Senior Product Manager – Technical
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Cloud Commerce team is looking for a PMT to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Responsible for the analysis, design, development, and delivery of software solutions. Defines requirements for new applications and customizations, adhering to standards, processes, and best practices
Role :
- Lead customer engagement success definition: Own and drive the customer working backwards strategy, short and long term goals, documentation (PRDs & FAQs) to help inform the direction of success and feedback loop mechanisms.
- Drive product, service and technology vision: Assumptions testing and experimentation to improve customer engagement model, and onboarding experience, as well as capturing raw feedback to influence future roadmap decisions.
- Lead Product Launch: Own the definition and/or GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.
- Lead Product Operations: Including monitoring and response to customer feedback, continuous product improvement and business growth.
- Ensure continuous interaction with Cross Functional Teams: Including working closing with geographically diverse teams consisting of UX designers, Engineers, TPMs and executive leadership, making trade-offs based on customer requirements, QA/testing of the product.
All About You
- Experience in product, program, or service management with technology.
- Experience with organizing and coordinating customer activities with product development roadmaps.
- Experience with defining and organizing customer objectives, goals, strategies and metrics.
- Experience with defining hypothesis statements and experiments.
- Experience with facilitating technical and non-technical virtual workshops, trainings and/or problem-solving meetings.
- Experience with converting customer use cases into actionable and testable backlog and owning prioritization.
- Understands the technologies, architecture design and features that support customer jobs to be done and are able to contribute to technical discussions, decisions and strategy related to a product.
- Experience completing end-to-end delivery of software changes or customer onboarding experience that focuses on learning outcomes and metrics to drive continuous improvement.
Education (preferred):
Bachelor's degree Computer Science (or related discipline)
PREFERRED QUALIFICATIONS
- 5+ years in Technical Product Management
- any development experience
- Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and customer development decisions and trade-offs.
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
- Proven track record for contributing to the teams agility and flow through experiments that focus on simplification
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
