At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
We are looking for an innovative and customer-obsessed product manager for the voice product area of Talkdesk, a market-leading, cloud-native Contact Center as a Service solution.
As a Senior Product Manager for Talkdesk Voice, you will report to the Director of Product Management for Talkdesk Voice. You will be responsible for strategizing with product leadership, as well as engineering and GTM counterparts to deliver capabilities that customers love. With a fast-paced and dynamic environment, this role needs to be a role model that embraces the changes with uncertainty and leads to execute business outcomes.
You will be successful if you are:
- Being adaptable: you operate with a sense of urgency, creativity, and curiosity for how we can improve our products and serve our customers. You are optimistic and inspire the team to execute.
- Results-oriented: you are biased for action and deliver on your commitments. You can make tough decisions and keep focused with ruthless prioritization.
- Data-fluent: you use data to solve problems, identify opportunities, and are capable of inventing and using new metrics to learn and make decisions. Simultaneously, you can make the right decisions with incomplete data and are continually optimizing for learning.
- A bar raiser: you inspire others to bring their 'A' game and are continually looking for improvement opportunities. You don't settle and accept, "because that is the way we've always done it."
- A domain expert: you bring market knowledge to drive strategy, create a compelling vision, and educate the product and engineering organization, GTM team, and executive team on the richness of the domain of CCaaS, CPaaS, UCaaS, and telecommunications
In this role, you will:
- Contribute to the vision for the future of Talkdesk Voice in contact centers
- Define, realize, and optimize the product roadmap, release planning, and feature delivery
- Partner with engineering to make swift decisions based on data, move fast, and deliver value for customers
- Capture, analyze, and share market, customer, and user insights
- Launch new capabilities with a highly detailed and thoughtful approach to not only the product’s capabilities but also product marketing and customer success
- Engage with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes
We will be looking for:
- Deep knowledge of one of these domains: contact center as a service (CCaaS), communication platform as a service (CPaaS), unified communications as a service (UCaaS), and telecommunications
- 4+ years of product management experience in defining, launching, and growing Enterprise or SaaS products in an agile technology organization
- High energy and passion for the job
- Strong organizational and analytical skills, excellent written and oral communication skills
- Professionalism, dedication, and ability to work in a collaborative team environment
- Bachelor’s degree in computer science, engineering, or related work experience. MBA a plus
- Ability to deliver results in a global and remote work environment comprised of internal and external stakeholders
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
