8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Are you ready to take on an exciting opportunity as a Senior Product Manager for Omnichannel Messaging? We are looking for a talented individual to join our Product team in Singapore and play a key role in our CPaaS Business.
Responsibilities
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Market Research & Strategy: Conduct in-depth market research and analysis to understand user needs, preferences, and emerging industry trends. Continuously evaluate the competitive landscape and innovations in messaging channels.
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Product Roadmap Ownership: Lead the product roadmap for omnichannel messaging, encompassing new channel integrations and the expansion of existing capabilities. Oversee the full product lifecycle from planning to go-to-market execution.
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Cross-functional Collaboration: Work closely with teams across Product, Sales, Marketing, and Engineering to ensure successful product development and go-to-market activities. Coordinate across all functions to align on strategy, timelines, and delivery.
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Customer & Stakeholder Engagement: Engage regularly with internal stakeholders, customers, partners, and industry experts to gather feedback, identify pain points, and integrate insights into the roadmap.
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Performance Metrics & Reporting: Define, track, and analyze key performance metrics for the omnichannel messaging portfolio, including customer usage trends, quality, and business impact. Regularly report on product performance and continuously optimize the offering.
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User Experience & Product Delivery: Drive initiatives to deliver an exceptional and seamless user experience for web applications. Collaborate with engineering teams to ensure best-in-class product delivery.
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Product Launch & Market Growth: Support product launches, coordinating activities to ensure smooth execution. Work closely with the sales and marketing teams to grow the 8x8 customer base and strengthen product adoption.
Qualifications
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Proven experience in product management, preferably within CPaaS or related SaaS industries.
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Strong interest in omnichannel communication platforms, including RCS, WhatsApp, Viber, and SMS.
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Excellent market analysis, strategic planning, and cross-functional collaboration skills.
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Ability to define and measure success through key performance indicators.
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Strong problem-solving and organizational skills.
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Effective communication and interpersonal skills, with the ability to engage and influence diverse stakeholders.
Join us today and be part of a dynamic team that is shaping the future of messaging platforms!
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