Senior Product Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. Our fresh approach to software is affordable, quick to implement, and designed for the end user—empowering businesses of all sizes to create better customer (CRM, CX) and employee (ITSM) experiences.

Headquartered in San Mateo, California, Freshworks operates across 13 global locations, serving 65,000+ companies—from startups to public enterprises. Our cloud-based product suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots)—all powered by Freshworks Platforms, our unified platform of shared services.

Recognized by CNBC, Forbes, Fortune, and Bloomberg, and honored as a Best Place to Work in San Francisco and Denver, Freshworks consistently earns top ratings on G2 and TrustRadius for its industry-leading products.

Job Description

What will the role entail?

Take Ownership: Take end to end product ownership

Be a Customer Champion: Develop a sense of empathy with our customer base to build
an understanding of various problems. The role is also a bridge between the customer
and the engineering teams to ensure focus on solving customer needs & delivering
continuous value.

Practice Craftsmanship: Learn and Practice product craft. Create solutions with
delightful user experiences and find the balance between solving the customer problem
and shipping the right product solution. We take pride in releasing the smallest of
features while iterating and shipping regularly.

Play as One Team: The role needs you to communicate clearly to various stakeholders
of Product development, Engineering, Marketing, Sales & Leadership teams and work
together to bring your vision to life.

Act with Urgency: Breakdown complex problems to phases to help the team make
incremental progress while still keeping the bigger picture intact. You’d evangelize the
vision and ensure maximum customer value is achieved with the appropriate amount of
work.

Qualifications

• 8+ years of working in global/cross-functional software teams in a software product
company. SaaS experience is preferred as you’d settle right in.
• Having prior experience building platform products

• 5+ years of core product management experience in building features for internet
software products.
• Being empathetic and having a strong listening ability to understand the other person -
may it be a customer or a stakeholder.
• Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of
UI and usability.
• Ability to communicate complex concepts/customer problems in a simple way to
internal & external stakeholders.
• A track record of making day-to-day data-driven decisions in a fast-evolving
environment while keeping an eye on the overall vision.
• Having worked in a mode of structured experimentation - measuring and iterating on
problems from time to time to achieve product goals.

 

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their
true potential, purpose, and passion irrespective of their background, gender, race,
sexual orientation, religion and ethnicity. We are committed to providing equal
opportunity for all and believe that diversity in the workplace creates a more vibrant,
richer work environment that advances the goals of our employees, communities and
the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.