We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.
As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.
As a workplace, we focus on relationships – with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
Job DescriptionThe Sr Product Owner translates product strategy and roadmap priorities into clear, prioritized work for product and engineering teams. This role owns feature definition, backlog prioritization, acceptance criteria, and day-to-day delivery decisions for assigned products and complex capabilities.
Working in collaboration with the Product Manager, Business Intelligence Analysts, engineering teams, and business stakeholders, the Sr Product Owner ensures delivered solutions address validated user needs, support measurable business outcomes, and align with AGS product standards and strategic priorities. The role initially supports AGS digital workforce, knowledge-management, and AI-enabled capabilities.
Essential Functions
Own assigned products and complex capabilities from feature definition through delivery, release, adoption, measurement, and continuous improvement.
Translate product strategy, roadmap priorities, validated user needs, and business requirements into prioritized features, epics, user stories, acceptance criteria, and release plans.
Manage and prioritize the product backlog based on business value, user impact, risk, dependencies, effort, technical health, and available capacity.
Make feature-level decisions involving scope, sequencing, trade-offs, release readiness, and acceptance within approved strategy, architecture, governance, and investment boundaries.
Valiate backlog readiness and balance new capabilities with enhancements, defects, technical debt, security, compliance, and operational needs.
Partner with engineering and delivery teams throughout planning, refinement, development, testing, release, and post-release support to clarify requirements and resolve delivery issues.
Collaborate with the Product Manager, Business Intelligence Analysts, Change Management, and the wider Product team to incorporate strategy, discovery, detailed requirements, knowledge assets, onboarding needs, and user feedback into product priorities.
Coordinate with engineering, architecture, data, AI, information security, privacy, legal, and operations teams to manage dependencies, controls, and technical trade-offs.
Communicate product priorities, decisions, delivery status, risks, dependencies, and trade-offs to business and technical stakeholders, and escalate strategic or investment decisions to the Product Manager.
Resolve competing stakeholder needs through transparent prioritization and alignment to approved product strategy and measurable outcomes.
Define feature-level adoption and success measures and use product usage, user feedback, operational performance, and business outcomes to guide improvements.
Promote reuse and consistency across AGS products, integrations, knowledge assets, agent capabilities, and shared platform services.
Ensure data, knowledge, and AI-enabled capabilities meet applicable quality, ownership, governance, privacy, security, validation, currency, access, maintenance, and human-accountability requirements.
Maintain knowledge of relevant product management, Agile, business domain, data, analytics, AI, and technology practices.
Bachelor’s degree in Business, Information Technology, Computer Science, Product Management, or a related field, or an equivalent combination of education and relevant experience.
Three or more years of experience in product ownership, product management, business analysis, software delivery, or a related digital-product role, including experience independently managing complex products or capabilities.
Experience supporting enterprise products or platforms across planning, development, validation, release, adoption, and continuous improvement.
Demonstrated experience managing product backlogs and translating strategy and complex business needs into features, epics, user stories, and acceptance criteria.
Strong working knowledge of Agile product-development practices and the software-development lifecycle.
Ability to manage complex priorities, dependencies, delivery timeframes, stakeholder needs, and technical trade-offs.
Ability to understand enterprise platforms, integrations, data flows, security requirements, and architectural dependencies.
Strong analytical, problem-solving, decision-making, communication, facilitation, and stakeholder-influence skills.
Experience working with cross-functional and geographically distributed product, business, engineering, architecture, data, and governance teams.
Experience with AI-enabled products, knowledge-management solutions, digital workforce platforms, reporting, analytics, or other complex digital products preferred.
Experience with Jira, Confluence, or comparable product and delivery-management platforms preferred.
Knowledge of workforce solutions, talent acquisition, managed services, or related business processes preferred.
Product Owner, Agile, Scrum, or product-management certification preferred.
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
