Senior Program Manager — Chief Product Officer (CPO)

IBS Software is a leading AI-native product company in the travel technology sector, delivering intelligent, mission-critical solutions across aviation, cargo & logistics, and leisure & hospitality. Powering core commercial and operational capabilities for leading travel brands worldwide, its portfolio spans airline retailing, passenger services, loyalty, fleet and crew operations, hub operations, MRO, and air and ocean cargo management, alongside cloud-native platforms for hotel and cruise line operators. IBS Software operates from 16 offices across the world.

The CPO Organization is the engine of IBS Software's product strategy and portfolio evolution. It owns the end-to-end product lifecycle across all verticals and drives alignment between product roadmaps, engineering execution, customer commitments, and corporate strategy. The CPO Office operates at the intersection of vision and delivery, and increasingly demands rigorous program management discipline, executive-grade reporting, and portfolio-wide governance to sustain IBS's growth trajectory as a global SaaS leader.

We are looking for a high-calibre Senior Program Manager to serve as the operating backbone of the CPO Organization. This is a strategic, high-visibility role that sits at the heart of how the CPO office plans, executes, communicates, and governs the IBS product portfolio. The ideal candidate brings deep program management expertise combined with sharp business acumen, executive communication skills, and a proven track record of driving portfolio-wide initiatives in a complex, multi-product SaaS environment.

This individual will be a trusted partner to the CPO and senior product leadership, ensuring that the right information reaches the right stakeholders at the right time — and that strategic decisions are translated into coherent, trackable execution across the portfolio. The role requires comfort operating at both C-suite level and deep within the execution layer.

1. Portfolio Program Management

·        Establish and run the CPO Organization's program management operating model — governance cadences, RACI frameworks, and portfolio-level decision processes.

·        Maintain a consolidated view of all active product programs, strategic initiatives, and cross-vertical dependencies across Aviation, Hospitality, and Tours & Cruise.

·        Drive structured planning cycles (annual, semi-annual, quarterly) including OKR definition, capacity alignment, and milestone sequencing for the entire product portfolio.

·        Identify and proactively manage cross-product risks, blockers, and inter-program dependencies; escalate and resolve issues with appropriate urgency.

·        Own the CPO-level program calendar, ensuring alignment between product planning, engineering sprints, customer commitments, and corporate strategic events.

·        Champion program management maturity across CPO org — define standards, templates, and tooling for consistent execution tracking.

2. Executive Reporting, Dashboarding & MBRs

·        Design, build, and maintain executive-grade dashboards providing real-time visibility into portfolio health, product KPIs, milestone achievement, and strategic initiative status.

·        Own the end-to-end Monthly Business Review (MBR) processes for the CPO Organization — from data collection and synthesis through to narrative construction and executive facilitation.

·        Produce high-quality CPO-level management packs, board-ready materials, and investor-facing product updates, translating complex program data into clear executive narratives.

·        Partner with Business Finance and Corporate Strategy to align product reporting with P&L ownership, investment allocation, and portfolio ROI tracking.

·        Develop and manage OKR tracking frameworks, ensuring quarterly performance reviews are data-driven, transparent, and actionable.

·        Develop automated dashboards and reporting pipelines that reduce manual overhead and provide real-time portfolio intelligence to leadership.

3. Executive Stakeholder Engagement

·        Serve as the primary program management interface for the CPO, preparing, facilitating, and following up on all strategic forums, executive reviews, and leadership off-sites.

·        Engage confidently and credibly with C-suite stakeholders (CTO, CCO, CFO, , HoE, CEO) on behalf of the CPO office.

·        Experience: 12+ years of program or portfolio management experience in a product-led, SaaS, or enterprise software organization, with at least 4 years operating at senior/strategic level.

·        Executive Presence: Demonstrated experience working directly with and presenting to C-suite executives; ability to navigate complex stakeholder landscapes with gravitas, clarity, and confidence.

·        Portfolio Management: Proven track record of managing cross-functional, multi-product portfolios at scale — driving governance, prioritisation, and delivery accountability simultaneously.

·        MBR/QBR Leadership: Hands-on experience owning and running Monthly and Quarterly Business Reviews at executive level, including data synthesis, narrative development, and facilitation.

·        Dashboarding & Analytics: Strong proficiency in executive dashboarding tools (Power BI, Tableau, Looker, or equivalent); ability to translate raw data into decision-ready insights.

·        Strategic Communication: Exceptional written and verbal communication skills; able to synthesise complex product and delivery information into crisp, compelling executive-level narratives.

·        Cross-functional Leadership: Strong ability to lead without direct authority across Product, Engineering, Finance, Sales, and Customer-facing functions.

·        SaaS Business Acumen: Deep understanding of SaaS business models, product-led growth, R&D investment dynamics, and enterprise software delivery economics.

·        Experience in a CPO Office, Office of Strategy Management, or equivalent C-suite program management function.

·        Familiarity with AI/ML product development cycles and data product governance.

·        Experience managing offshore/globally distributed product organizations, particularly with Indian engineering and product teams.

·        Experience with board-level and investor-level product reporting.

·        Proficiency in project automation, AI-assisted scheduling, or intelligent PM tooling.