Senior Program Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Role Summary

Drives end-to-end program execution across the Enterprise Lease Abstraction Platform's product development initiatives, coordinating cross-functional teams, managing timelines and dependencies, and ensuring delivery stays aligned with the platform roadmap set by the Platform Manager. Combines strong program execution skills with working business analysis capability, able to define scope directly and step into detailing of scope activities when dedicated BA support isn't available or bandwidth is constrained. Operates with an ownership mindset — focused on getting the initiative delivered, not on strict role boundaries.

Key Responsibilities

• Understand business objectives and independently define/scope the work required to deliver an initiative, including boundaries, assumptions, and out-of-scope items

• Translate the platform strategic roadmap into an executable program plan with milestones and sequencing

• Coordinate delivery across engineering, BA, architecture, and QA teams to keep initiatives on track

• Identify, track, and manage cross-team dependencies and critical-path risks

• Run program governance: status reporting, steering committee updates, RAID logs

• Manage scope, schedule, and resourcing trade-offs; escalate conflicts to the Platform Manager

• Step into a details role when needed — gathering requirements, documenting processes, running requirements workshops — to keep an initiative moving when dedicated BA capacity isn't available

• Own release planning and coordinate go-live readiness across teams

• Facilitate sprint/PI-level ceremonies (planning, reviews, retros) where relevant

• Manage vendor or third-party delivery partners contributing to the program

• Maintain a single source of truth for program status, risks, and decisions

• Support post-implementation reviews and capture lessons learned

• Pick up gaps that fall between roles rather than waiting for them to be formally assigned — if something is blocking delivery and no one else owns it, take it on or actively find who should

Key Skills / Attributes

• Strong scoping discipline — able to size work without waiting on a formal requirements document

• Working BA capability: requirements elicitation, process mapping, user story writing

• Comfortable operating as both “program lead” and “hands-on analyst” depending on what the initiative needs

• Strong stakeholder management and cross-functional coordination

• Ownership attitude: treats “that's not my job” as unacceptable when delivery is at stake — proactively fills gaps, flags issues even outside direct responsibility, and drives outcomes rather than deflecting to process or role definitions

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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