Designs and executes automated end-to-end tests for AI-powered IVR flows and intent recognition. Builds conversational AI evaluation suites and benchmarks for developer unit testing, creates test cases, and partners with developers to improve quality across conversational interactions. Requires expertise with Google Enterprise CX, Dialogflow, IVR testing, and conversational AI automation testing.
Job Title: QA Engineer – Conversational AI & IVR (GECX / Dialogflow)
Type: Full-Time
Role Summary
We are looking for a QA Automation Engineer with min 3 years of exp in specializing in AI-driven IVR platforms to test voice interactions, build evaluation suites, and partner with developers to drive quality across conversational flows.
Key responsibilities and requirements -
Design and execute end-to-end automated test suites for AI-powered IVR flows and intent recognition.
Build conversational AI evals for dev teams to leverage during unit testing.
Proven experience creating developer test cases and evaluation benchmarks.
- Must-Have: Google Enterprise CX (GECX), Dialogflow (CX/ES), IVR Testing, and Conversational AI / Automation Testing.
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