Senior Salesforce Administrator

Job Description:
Summary:
Pluralsight is looking for an exceptional Senior Salesforce Administrator to manage, support, and enhance Pluralsight's Salesforce environment, the heartbeat of the company! The Senior Salesforce Administrator plays a critical role in enabling our ambitious mission to democratize technology skills.
You will join as a valued member of the Platform Operations team that consists of other Salesforce Administrators and Developers. The Platform Operations team is part of the broader Salesforce IT CRM team that has a team of Product Managers, Developers, Architects, and DevOps resources. The Salesforce team supports global Sales, Marketing, Finance, Customer Success, and Operations teams to deliver and maintain critical technology assets.
Who you're committed to being:

• Guardian of the Platform: an unwavering protector of our Salesforce environments, always vigilant against potential threats.
• A Champion for the Customer: deliver solutions and features and offer empathetic service tailored to their unique needs.
• A Lifelong Learner: welcome and look for diverse perspectives and opinions because they enhance our decisions.
• Owner of Outcomes: accountable as individuals and teams. Understand what great looks like and act in the best interest of the company.
• A Team Player: passionate about Salesforce and technology; you approach situations assuming positive intent. It is in your nature to be the first one to volunteer assistance when the team is struggling to get work across the finish line.
• Committed to our Future: approach challenges with optimism and harness the power of teamwork to accomplish our goals.

What you'll do:

• Handle all basic administrative functions including user management, reports and dashboards, Flows, data compliance, and system audits.
• Prepare for Salesforce critical updates and releases, understanding their benefits and risks. This includes working with the team and stakeholders to test, educate, train, and communicate about upcoming Salesforce changes.
• Assist with managing production and lower environments, including setting up new environments, data seeding and anonymization, sandbox configurations, and user access.
• Partner with other team members and departments to refine, estimate, develop, test, and release Salesforce enhancements, bug fixes, remediate technical debt, and related tasks.
• Provide guidance, mentorship, and training to help junior members as well as peers to address any skill gaps.
• Stay up to date with the latest Salesforce technologies and trends and recommend new solutions and enhancements that could benefit the organization.
• Manage through the business context and pressures associated with a fast-paced highly technical team to deliver mission critical enhancements and resolve defects while ensuring a high-degree of customer satisfaction.
• Execute solutions design activities such as data mapping, object modeling, page layout design and rule logic definition.
• Support end-users in real-time with issues related to Salesforce, installed packages, and other integrations.
• Manage and continuously evaluate current works plans, backlog, and deliver time-sensitive requests, communicate delays (if necessary), and seek to clarify ambiguous requirements.
• Establish and enforce best practices, governance policies, and data management standards for Salesforce administration.
• Document current and future state processes and develop functional specifications.
• Additional duties and special projects as assigned.

Experience you'll bring:

• Advanced expertise with Salesforce Flow design, development, performance tuning, and troubleshooting.
• Salesforce CPQ Specialist Certification and configuration experience preferred.
• Proven experience delivering work in a dynamic Agile environment.
• Hands-on experience with project management tools like Jira, Trello, or Azure DevOps to plan and track enhancements, bug fixes, and related tasks.
• A comprehensive understanding of the Software Development Life Cycle (SDLC).
• Familiarity with Salesforce-specific DevOps tools like Copado, Salesforce DX, or Gearset to deploy work products (metadata, data loads, and unmanaged packages) preferred.

Requirements:

• An engineering graduate with computer science or information technology background.
• Requires 6+ years of total experience.
• 3+ years of increasing practical experience with Salesforce Sales Cloud (Must have).
• Salesforce Administrator Certification and Salesforce Advanced Administrator Certification (Must have).
• Proficiency in the design, development, performance optimization, and troubleshooting of Salesforce Flow.
• Fluent in English with excellent verbal and written communication skills.

Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

• We're hybrid-friendly
• We're mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement:
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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