At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Responsibilities:
- Influence a growing team while acting as a technical guide, being able to speak conceptually, document architecturally and be comfortable doing hands on configuration as well
- In this role, you will be responsible for managing the day-to-day operations of our Salesforce CPQ system and ensuring that our customers have an efficient and seamless experience when configuring and ordering our products
- Configure, customize, and administer Salesforce CPQ solutions
- Quickly learn existing Salesforce CPQ system and identify areas of improvement
- Design scalable solutions using configuration to support business functions and product goals, knowing how to work in and around the limits of the platform with a focus on exceptional user experience
- Support and maintain current Salesforce instance(s), including the data model, coding best practices, user permissions, integrations with third party and internal applications, security settings
- Create and maintain technical documentation related to CPQ implementation.
- Stay current with emerging Salesforce and industry trends, best practices, and technologies
- Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions
- Salesforce configuration changes, including (but not limited to): Product Rules, Price Rules, Product Configuration and Bundling, Advanced Approvals, and MDQ
Requirements:
- A bachelor’s degree (preferably with an emphasis in Business Administration , Engineering or Information Systems), or equivalent experience
- Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud
- 3+ years experience managing a Quote-to-Cash process
- The ideal candidate for this position should have a deep understanding of Salesforce CPQ and experience configuring, customizing, and administering Salesforce CPQ solutions
- Experience in Salesforce technologies like Apex class, LWC, Triggers, REST APIs and integrations
- You should be able to quickly learn our existing Salesforce CPQ system, identify areas of improvement and develop solutions to optimize the user experience
- Certified Salesforce Administrator
- Certified Salesforce CPQ Specialist
- Experience working in Salesforce CI/CD and CPQ deployment tools
- Strong communication, presentation, and writing skills
- Experience in working in an agile environment with a growth mindset
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
