Develop and support Salesforce platforms by resolving defects, maintaining BAU operations, remediating data issues, and enhancing Revenue Cloud or CPQ processes. Build and troubleshoot OmniStudio components, Apex, Lightning Web Components, Flows, and integrations. Collaborate with stakeholders and business analysts, prioritize work against SLAs, and contribute to code reviews, documentation, release management, and continuous improvement.
JOB SUMMARY
We are building a team of senior Salesforce engineers to stabilize the platform, clear the backlog, and provide ongoing BAU support and enhancements. Strong core Salesforce development skills are essential. Hands-on experience with Revenue Cloud/CPQ and Omni Studio highly desirable.
JOB RESPONSIBILITIES
- Triage, diagnose and resolve backlog defects and BAU support tickets across the Salesforce platform.
- Investigate and fix data quality and integrity issues arising from the legacy migration, including order and billing data.
- Support and enhance Revenue Cloud/CPQ configuration, including products, pricing, quoting, orders and billing processes.
- Build, maintain and troubleshoot OmniStudio components such as OmniScripts, FlexCards, Integration Procedures and DataRaptors.
- Develop and maintain Apex, Lightning Web Components, Flows and integrations to Salesforce best practice.
- Work with onshore stakeholders, business analysts and the client team to prioritise and deliver work within agreed SLAs.
- Contribute to code reviews, documentation, release management and continuous improvement of support processes
JOB QUALIFICATIONS:
- 5+ years of hands-on Salesforce development in enterprise environments.
- Strong proficiency in Apex, SOQL/SOSL, Lightning Web Components, Flows and the Salesforce security and data model.
- Proven hands-on experience with Salesforce Revenue Cloud and/or Salesforce CPQ, or Industries CPQ (Vlocity).
- Strong OmniStudio experience, particularly OmniScripts, Integration Procedures, DataRaptors and FlexCards.
- Experience with large data volumes, data remediation and data migration tools such as Data Loader.
- Experience with REST/SOAP APIs and system integrations.
- Familiarity with DevOps and release tooling, such as Git, Copado, Gearset or SFDX.
- Experience working in support/BAU and agile delivery models with ticketing tools such as Jira or ServiceNow.
NICE TO HAVE:
- Salesforce certifications, for example Platform Developer I/II, CPQ Specialist, or OmniStudio Developer/Consultant.
- Experience with Revenue Lifecycle Management or Salesforce Billing.
- Experience supporting a platform after a legacy CRM migration.
- Previous experience working with Australian clients in an offshore delivery model.
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