Senior Salesforce Technical Architect

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Role Overview:
As a Senior Salesforce Technical Architect, you will serve as the senior-most technical authority for Salesforce-based solutions, responsible for shaping platform strategy, defining enterprise-scale architectures, and leading the delivery of complex, multi-cloud and multi-system implementations. You will partner closely with client executives, ZS leadership, and delivery teams to translate business strategy into secure, scalable, and high-performing Salesforce solutions, while also contributing to practice growth and thought leadership.
As a Senior Salesforce Technical Architect you will be expected to work on multiple SF cloud including but not limited to Salesforce Lifesciences Cloud, Agentforce, Salesforce DataCloud, Salesforce Sales & Service Cloud.
What You'll Do:
Architecture & Technical Leadership

• Own and define end-to-end Salesforce architecture across multiple clouds, integrations, and enterprise systems
• Lead technical discovery, solution design, and architectural decision-making for complex Salesforce programs
• Architect scalable, reusable solutions using Apex, Lightning Web Components (LWC), Aura, Visualforce, APIs, and Salesforce configuration
• Design and govern cross-cloud and cross-system integrations using REST/SOAP APIs, Apex callouts, outbound messaging, middleware, ETL, and iPaaS tools
• Define data architecture, data migration strategies, and integration patterns for legacy-to-Salesforce transformations
• Establish environment strategy, CI/CD pipelines, release management, and deployment models appropriate to enterprise-scale programs

Client & Delivery Leadership

• Confidently lead client discussions on technical strategy, integrations, and platform transformation initiatives
• Act as a trusted advisor to client executives by demonstrating deep business process and technical expertise
• Support sales and pursuit activities by shaping solution scope, technical estimates, and risk assessments
• Manage and coordinate technical delivery across multiple workstreams and development teams
• Identify, manage, and proactively mitigate technical risks, dependencies, and delivery challenges

Governance, Quality & Enablement

• Review and govern solution designs and code to ensure quality, performance, security, and adherence to Salesforce best practices
• Own overall technical documentation, including architecture diagrams, integration flows, data models, and design standards
• Mentor and coach architects and developers, modeling high standards of technical excellence and delivery leadership
• Contribute to internal enablement, architecture forums, and knowledge-sharing initiatives
• Actively contribute thought leadership and help evolve ZS Salesforce architecture standards and best practices

Required Skills & Experience

• Deep expertise across the Salesforce platform, including Sales Cloud, Service Cloud, and industry or specialist clouds
• Advanced hands-on experience with Apex, LWC, Aura, Visualforce, SLDS, and Salesforce APIs
• Proven experience architecting enterprise-scale, multi-cloud Salesforce solutions
• Strong understanding of system design, SDLC, security models, OAuth 2.0, REST/SOAP, and integration patterns
• Experience designing data models, migration strategies, and integration architectures
• Ability to lead large technical teams and influence stakeholders at all levels
• Strong analytical, problem-solving, and decision-making capabilities
• Experience working in Agile delivery environments
• Ability to work effectively in a global, client-facing, and fast-paced environment

What You'll Bring:

• Bachelor's degree in Computer Science, Engineering, or a related field (preferred)
• 8+ years of Salesforce experience or equivalent enterprise CRM experience
• Advanced Salesforce certifications strongly preferred, including:
• Salesforce Administrator
• Certified App Builder
• Platform Developer I & II
• JavaScript Developer I
• Salesforce Architect certification (Domain or CTA path)
• Sales Cloud, Service Cloud, Health Cloud, or other specialist certifications
• Demonstrated experience acting as a Senior / Lead Technical Architect on complex Salesforce implementations
• Inclusive, values-driven culture where technical excellence is recognized and rewarded
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com