Senior Site Reliability Engineer

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

· Manage and maintain our Kubernetes clusters, including deployment, configuration, and upgrades. Ensure the stability and scalability of the clusters to accommodate increasing demands.

· Utilize your hands-on knowledge to automate routine tasks and streamline operations. Implement infrastructure as code (IaC) practices to facilitate rapid and reliable deployments, ensuring efficient resource provisioning and management.

· Participate in an on-call rotation, responding promptly and resolving critical incidents. Your commitment to running the cloud infrastructure will be crucial to maintaining high availability.

· Continuously assess the performance of our cloud infrastructure (AWS) and applications. Implement optimizations to enhance system efficiency and reduce response times.

 · Stay current with best practices, tools, and market trends. Evaluate and recommend innovative solutions to be applied in the company.

· Participate in incident handling

· Work closely with cloud architects and the team’s technical lead to validate new system architecture proposals to support new features in the cloud

· Proactively identify potential issues and troubleshoot system anomalies. Collaborate with other teams to address incidents and implement preventive measures to reduce downtime.

· Set up and maintain comprehensive monitoring and alerting systems to detect anomalies, capacity constraints, and potential performance bottlenecks. Ensure timely responses to alerts and alarms.

· Maintain accurate and up-to-date documentation of processes, procedures, and troubleshooting guides to facilitate knowledge sharing and standardization.

Qualifications

· Bachelor’s degree in computer science, Computer Engineering, or related field, or 6+ years relevant work experience.

· Strong hands-on experience in managing Kubernetes clusters in a production environment.

· Excellent communication skills and teamwork

· Knowledge in config automation (Ansible), CI/CD (Jenkins), and IaC (Terraform, Crossplane) for infrastructure management. Also proficient in at least one scripting language (bash, python)

· Extensive experience in Linux container technologies (e.g., Docker, LXC)

· Good knowledge of Linux, mainly Debian and CentOS,

· Familiar with source code management solutions (GitHub, Bitbucket) and the Atlassian suite (JIRA, Confluence)

· Experience working in an on-call rotation environment and running operations.

· Proven problem-solving skills and the ability to troubleshoot complex technical issues.

· Deep commitment to maintaining high system reliability and availability.

· Extensive experience with AWS cloud computing platform and related services.

· Intense motivation/curiosity to learn new things and discover new technologies,

· Be able to work autonomously

· Knowledge of monitoring systems (e.g., ELK, Prometheus, Kibana, New Relic, Datadog, Pagerduty)

· Speak professional-level English.

#LI-Hybrid

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.