Senior Software Engineer-Developer Relation

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship

Job Description

We are seeking a Senior Software Engineer-Developer Relations to join our dynamic team in Bengaluru, India. In this role, you will bridge the gap between our engineering team and the developer community, advocating for our products and fostering strong relationships with external developers.

• Develop and maintain sample applications, SDKs, and integration libraries to showcase our products' capabilities
• Create high-quality technical content, including blog posts, tutorials, and API documentation
• Represent the company at developer conferences, meetups, and other events, delivering technical presentations and workshops
• Collaborate with product teams to gather and communicate developer feedback, influencing product roadmaps
• Engage with the developer community through various channels, including forums, social media, and GitHub
• Analyze developer needs and usage patterns to improve developer experience and adoption of our products
• Contribute to open-source projects and support the broader developer ecosystem
• Work closely with marketing and sales teams to create developer-focused content and strategies

Qualifications

• Bachelor's degree in Computer Science or related field; Master's degree preferred
• 5+ years of software engineering experience, with 2+ years in developer relations or a similar role
• Strong programming skills in languages such as Java, Python, or JavaScript
• Extensive experience with API development and documentation
• Proficiency in creating technical content, including blogs, tutorials, and demos
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences
• Familiarity with developer tools, platforms, and modern software development practices
• Knowledge of open-source software and experience contributing to open-source communities
• Understanding of cloud computing, DevOps, and containerization technologies
• Ability to work efficiently in a fast-paced, collaborative environment
• Strong analytical skills and attention to detail
• Willingness to travel for conferences and developer events (when safe to do so)

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.