Job Summary
Job DescriptionWho We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What is the focus of the role?
Salesforce Developer role is to design technical architecture solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) and include integration and authentication across systems; manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale; articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture.
What we offer
- Performance-related pay
- Access to thousands of learning programs so you can level-up
- Global presence across 22 countries; opportunities to work where we do business.
- Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
- Up to 16 weeks paid paternity leave provided to the non-birthing partners
- Employees are entitled to 21 paid annual leaves per calendar year
- Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
- Relocation support options across India, from junior to senior positions within the company
- Receive insurance benefits such as medical, accidental and life insurances
What You’ll Do
Responsibilities
This role is key to the success of the Customer Order Management & Sales function at Telstra and will be responsible and accountable for the following:
- Collaborate with the Functional team to determine how best to implement solution
- Provide expert platform knowledge to the project team;
- Provide knowledge and guidance on Salesforce security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End to End Technical Solution on the project.
- Ability to provide technical governance across CRM solutions at Telstra
- Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost effective manner
- Ability to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers.
- Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications
- Coordinate with technical resource within and outside of Telstra
- Monitor process of software configuration/development/testing to assure quality deliverable.
- High coding standards and quality deliverables
- Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation
- Self-Motivated to perform activities around design, evolve and deploy changes into production
- Design and develop AI-powered solutions using Salesforce Agentforce and Einstein capabilities.
- Collaborate with business and product teams to identify opportunities for AI-driven automation and customer experience improvements.
- Integrate Salesforce CRM data with generative AI services while adhering to security, privacy, and governance standards.
- Evaluate and implement AI use cases including intelligent case summarization, knowledge retrieval, next-best-action recommendations, and autonomous agent workflows.
- Guide teams on AI best practices, prompt engineering, grounding techniques, and responsible AI usage within Salesforce ecosystems
About You
To be successful in this role, you will bring:
Essential Skills:
- 8-10 years’ experience in CRM implementation, consulting or technical lead role, with at least 6 years of hands on experience as a Salesforce developer, or similar roles
- Salesforce Certifications essential
- Very strong in SF Design, Code, Intergration, Migration etc
- Salesforce – Service Cloud, Sales Cloud, Force. Com platform. Experience in building applications on force.com platform
- Extensive experience delivering solutions on the Salesforce platform.
- Extensive experience in developing & configuration SFDC Apex classes, Visualforce pages, workflows, Lightning, LWC
- Deep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers
- Very Strong SFDC knowledge and Integration components for SFDC (SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, SFDC data loaders, etc.)
- Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.
- Should be able to review design and code
- Should take the end to end responsibility of the assigned tasks
- Having certifications is highly desirable
- Understanding of all cloud offerings in the market and ability to discuss cloud architectures
- Advanced knowledge of SFDX.
- Degree level IT qualifications in Software or Systems Engineering.
- Visualforce pages, workflows, Lightning, LWC Mandate
- Deep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers
- Understanding of RDMS concepts and structures, knowledge of SQL, structured
Salesforce AI & Agent force
- Experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Copilot Studio/Agent Builder, and AI-enabled Salesforce capabilities.
- Understanding of Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), vector search, and AI application architectures.
- Experience designing and implementing AI-powered business workflows and autonomous agents.
- Knowledge of prompt engineering, prompt templates, grounding strategies, and AI response evaluation techniques.
- Experience integrating Salesforce with AI platforms such as Azure OpenAI, OpenAI APIs, or similar cloud AI services.
- Understanding of AI governance, responsible AI principles, data privacy, security, and compliance considerations.
- Ability to identify and translate business opportunities into practical AI use cases that deliver measurable business value.
Highly Desirable Skills
- Excellent verbal and written communication skills
- Knowledge of XML, JSON and other data interchange formats is desirable
- Knowledge of Java , HTML5 , JQuery and other web technologies is desirable
- Strong development (coding), debugging, tuning skills.
- Excellent communication, documentation and presentation skills
- Salesforce AI Specialist, Agentforce Specialist, AI Associate, or related Salesforce AI certifications.
- Experience building conversational AI solutions, virtual assistants, or customer service agents.
- Exposure to Python, LangChain, Semantic Kernel, vector databases, knowledge graphs, or AI orchestration frameworks.
- Experience with AI observability, evaluation frameworks, and model performance monitoring.
If you are looking to take the next step in your career, we want to hear from you!
We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
Telstra Bengaluru, Karnataka, IND Office
Bengaluru, India
