SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for:
GetFeedback by SurveyMonkey is a leading customer feedback and experience management platform, serving millions of surveys annually over the web on a global scale. As a core component integrated into the websites and mobile applications of our enterprise clients, GetFeedback upholds exceptionally high standards for uptime and availability.
We are seeking an individual passionate about maintaining high quality across all stages of development, from gathering feature requirements to defining test plans, conducting cross-browser testing, managing bug filings, and overseeing web application releases to production. You understand that automated testing is crucial for maintaining quality, yet you also value manual testing as a key component of the QA process. In this role, you will collaborate closely with developers, fellow QA specialists, designers, and product managers within an agile team environment. Your goal will be to foster a culture of excellence in testing across SurveyMonkey's engineering teams through peer reviews and continuous training initiatives.
What you’ll be working on:
- Engaging in all phases of our agile software development process, from initial planning to final deployment.
- Collaborating closely with product and design stakeholders to deliver iterative value.
- Developing automation tests and frameworks to enhance our services and improve user experiences.
- Ensuring the seamless integration of automated and manual testing into our release processes.
- Monitoring and ensuring observability of our features and functionality.
- Utilizing Jira to report issues and validate their resolution through automated or manual testing.
We’d love to hear from people with:
- 5+ years of experience in QA roles.
- Proficiency in maintaining automated tests using JavaScript-based frameworks such as WebDriverIO, TestCafe, Protractor, or similar.
- Experience verifying RESTful API services through code-based testing.
- Demonstrated ability in authoring and driving test automation planning, while mentoring others.
- Familiarity with case management tools like TestRail and Jira, as well as monitoring tools like Splunk.
- A growth-oriented mindset with a data-driven approach to problem-solving.
#LI-Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
What We Do
We're on a mission to help people turn their curiosity into action. SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.
