Senior Solution Consultant

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Senior Solution Consultant
Location: Bangalore
Summary:

Job Description

Genesys is currently recruiting for Senior Solution Consultant to join our Pre Sales team. As Part of the India team this role requires active engagement in Pre Sales work across Genesys Solutions. A Solution Consultant will work closely with the regional Sales, Pre Sales and partner channel to drive new business and address any technical questions raised throughout the sales process. The Solution Consultant works in a consultative role to identify and qualify customer requirements and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with various levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C level decision makers.

Responsibilities Of The Role Include (But Not Limited To)

Work alongside Sales Account Executives to provide consulting and technical expertise regarding the Genesys solutions:

• Manage assigned prospects/customer to help progress sales opportunities.
• Develop a comprehensive understanding of the overall customer’s objectives.
• Your role as Solution Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. It will involve designing professional high level solution designs (HLSD) for customer deployments as well as providing all necessary sizing calculations for the deployment to be successful.
• You will develop and apply best practice principles in the areas of Solution Consulting and be able to engage effectively with executive and middle level management.

How Does The Solution Consultant Engage In Opportunities? 

• They seek to understand customer requirements through consultative discovery efforts.
• Using a service design methodology, they uncover gaps in the customer experience (CX).
• They work with the customer to co-create solutions to bridge the CX gaps.
• They Bring a unique perspective in matching Genesys solutions to customer requirements.
• They are able to address the needs of both business and technical influencers.
• They are effective at handling objections and demonstrating value.

Requirement

• 8 - 14 years of relevant professional experience in CX industry
• Solution Consultant is imperative to the success of sales opportunities and requires to have a good understanding and experience of the CX industry, particularly as it relates to contact centres, digital, online and social platforms.
• This person is a professional, self-motivated individual who has the ability to function well in a distributed field sales organization.
• Must possess strong presentation, verbal and written skills, have the ability to facilitate sales with an emphasis on the business and technical aspect and reference a comprehensive understanding of the overall customer’s objectives.
• Experience designing contact centre solutions.
• Experience of working with SaaS/ Cloud solution.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.