The Senior Specialist will develop and execute strategies for Mastercard's small business segment, collaborating with internal teams and external stakeholders, while leading quantitative analyses and presenting findings to executives.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management
The Senior Specialist, Product Management will be a member of the North American (NAM) Small Business Segment team which is responsible for advancing Mastercard's small business efforts throughout the United States and Canada.
The NAM Small Business team supports small business owners as well as our partners through a holistic needs-based, customer-centric approach. We are a highly cross-functional team that is focused on growing our footprint in the space and providing our customers with best-in-class solutions and thought leadership to help them better serve their small business cardholders. This role will support the strategy development and execution needs of the team across the three pillars of Core Product (Small Business Credit, Debit, and Prepaid), Access to Capital (Open Banking for Business, Digital Doors) and Strategy.
Role:• Go-to-Market: Partner with internal stakeholders (product, finance, legal, sales) to align initiatives with market needs and business goals for external rollout of initiatives• Liaise and collaborate with key internal account teams and external stakeholders to support the account on product, sales, delivery, etc.• Support SME overall business strategy and drive for secular shift through quantitative and qualitative strategy development, and drive to insight that will enable execution• Lead quantitative analyses to inform product development, investment, and optimization.• Develop and maintain performance dashboards tracking impact of product line strategies.• Leverage qualitative & quantitative research and collaborate with the X-functional business units across Mastercard to develop narratives for key strategic initiatives.• Present the findings and strategy to executive leadership.• Participate in forward looking strategy conversations/workshops.
All about you:
Education, skills, experience, and outlook required for this role:• Bachelor' Degree or equivalent.• Proficient in python or R, Hive, Tableau, MSBI & applications, and VBA. • Outstanding communication/presentation skills.• Experience with statistical modelling and predictive analytical techniques.• Experience in overseeing multiple projects and initiatives concurrently.• Understanding of competitive offerings and industry trends.• Experience in working collaboratively in a cross-functional role.• Ability to influence and motivate others to achieve objectives.• Ability to think big and bold, innovate with intention, and deliver scalable solutions.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management
The Senior Specialist, Product Management will be a member of the North American (NAM) Small Business Segment team which is responsible for advancing Mastercard's small business efforts throughout the United States and Canada.
The NAM Small Business team supports small business owners as well as our partners through a holistic needs-based, customer-centric approach. We are a highly cross-functional team that is focused on growing our footprint in the space and providing our customers with best-in-class solutions and thought leadership to help them better serve their small business cardholders. This role will support the strategy development and execution needs of the team across the three pillars of Core Product (Small Business Credit, Debit, and Prepaid), Access to Capital (Open Banking for Business, Digital Doors) and Strategy.
Role:• Go-to-Market: Partner with internal stakeholders (product, finance, legal, sales) to align initiatives with market needs and business goals for external rollout of initiatives• Liaise and collaborate with key internal account teams and external stakeholders to support the account on product, sales, delivery, etc.• Support SME overall business strategy and drive for secular shift through quantitative and qualitative strategy development, and drive to insight that will enable execution• Lead quantitative analyses to inform product development, investment, and optimization.• Develop and maintain performance dashboards tracking impact of product line strategies.• Leverage qualitative & quantitative research and collaborate with the X-functional business units across Mastercard to develop narratives for key strategic initiatives.• Present the findings and strategy to executive leadership.• Participate in forward looking strategy conversations/workshops.
All about you:
Education, skills, experience, and outlook required for this role:• Bachelor' Degree or equivalent.• Proficient in python or R, Hive, Tableau, MSBI & applications, and VBA. • Outstanding communication/presentation skills.• Experience with statistical modelling and predictive analytical techniques.• Experience in overseeing multiple projects and initiatives concurrently.• Understanding of competitive offerings and industry trends.• Experience in working collaboratively in a cross-functional role.• Ability to influence and motivate others to achieve objectives.• Ability to think big and bold, innovate with intention, and deliver scalable solutions.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Top Skills
Hive
Msbi
Python
R
Tableau
VBA
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