Senior Support Engineer-Dynatrace

Company Summary
DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar Corporation. Since 1980, the organisation has been at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.
Our Product Portfolio: Boost Mobile (consumer wireless), Boost Mobile Network (5G connectivity), DISH TV (Direct Broadcast Satellite), Sling TV (OTT), OnTech (Smart Home Services), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).
Our facilities in India is one of EchoStar's largest development centers outside the US. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities

• Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
  through on actions
• Proactive identification of production issues and resolution
• Own the production environment, monitoring availability and ensure a holistic system health
• Identify and implement corrective actions to resolve issues in a timely manner
• Complete assigned tasks for change requests and incident tickets
• Resolve issues within SLA
• Achieve 90% automation and reduce manual intervention

Skills, Experience and Requirements

• Engineering degree with 3+ years of experience in Application Support
• Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)
• SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)
• Scripting/Programming - Python programming preferred, Shell scripting
• AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must
• APIs - Good understanding of REST APIs and working experience with Postman/Ready API
• Good analytical and problem solving skills
• Good functional knowledge around Retail and Telecom
• Ready to work in shifts - 24x7
• Excellent communication, presentation and documentation skills

Benefits

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings