Senior Technical Program Manager

Available Locations: Austin Texas, Washington D.C.
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Technical Program Manager - Infrastructure Engineering Cloudflare is seeking a highly skilled and self-motivated Technical Program Manager to lead and manage various company-wide initiatives and projects spanning multiple quarters and teams within Infrastructure Engineering. Your main responsibility will be to work cross functionally across product, engineering, security, technical operations, and more to build and execute on the overall strategy.
You will play an active part in collecting requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and working with various functions to deliver success. You will partner with various product and engineering counterparts to determine available options, manage stakeholder expectations, and execute against the roadmap.
This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones.
The ideal candidate is process driven but remains flexible and iterative, someone who loves to tackle new challenges, really enjoys bringing people together as a team, and driving them towards success.
This position will be based in the US. You will be reporting into the Infrastructure Engineering organization.
Major areas of responsibilities

• Possess a working knowledge of data center infrastructure components like servers, storage, networking, connectivities, and their interdependencies to identify technical risks and potential roadblocks for programs.
• Work with stakeholders to align on inputs for Infrastructure programs which includes alignment of deliverables.
• Develop reports and dashboards for tracking and delivery of KPIs
• Ability to communicate effectively to all members of teams, programs and senior leadership. Ability to collaborateand work effectively with cross-functional teams.
• Provide clear documentation for infrastructure deliverables (including status reports), processes, and project plans, and provide regular status updates to stakeholders and executives.

Desirable skills and knowledge

• BS+ in Computer Science, Information Technology, Information Security or related field or equivalent experience
• 5-10+ years experience in technical program management and a desire for continuous improvement
• Proven track record of creating realistic project plans, managing dependencies, and overseeing execution to meet commitments and deliver with predictability
• Excellent oral and written communication, proven track record of effective communication at various levels including executive level
• Experience working with multiple time zones and multiple cross functional teams
• Strong competency with Excel/Google Sheet, Smartsheet, Confluence, JIRA, and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc)
• Servant leader who has successfully gained authority with peers by demonstrating empathy, providing support and motivating others
• Comfortable managing tight deadlines, changing priorities, and ambiguity.