Senior Technical Writer

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for documents, multimedia, web-based publications and user sites; may produce content for embedded user assistance technology. Conducts interviews with various users and technical staff to gather data for documentation. Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users. May document engineering processes and specifications. Recommends formats responsive to technical and customer requirements. Produces products that conform to the company documentation and quality assurance standards.

Key Responsibilities

Work on projects independently, handling the entire writing assignments end-to-end. Should be able to take decisions independently and should have the ability to assess the scope of a writing project on his/her own. Should have excellent English skills, including the ability to interpret highly technical content and then convert it into simple, correct, and crisp sentences. Must have excellent skills in Adobe FrameMaker, RoboHelp, Word, SnagIT, and Adobe Experience Manager. Should be an excellent multi-tasker, with the ability to work with multiple stakeholders to understand milestones, assess the impact to documentation deliverables, and plan accordingly. Should have decent editorial skills.

Job Requirements

1. At least 8-10 years’ experience in technical writing with experience in Networking and Telecommunication projects
2. Excellent communication skills and is detail oriented
3. Experience managing documentation schedules, reviews, and approval processes
4. Very good customer focus
5. Experience in producing documentation plans and content plans
6. Ability to multitask and work on multiple projects and maintain quality outputs
7. Excellent written skills in English
8. Familiarity with the SDLC and software development
9. Very good to excellent experience in FrameMaker, RoboHelp, Adobe, SnagIT
10. Good team player and willingness to learn
11. University degree in Computer Science, Engineering or equivalent preferred
12. Experience in Adobe Experience Manager tool
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Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.