Senior Technologist, ASIC Development Engineering

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Role and Responsibilities:

• Lead Cross-Functional Teams for Customer Issues (RMA):
  • Take ownership of key customer issues related to SoC products, working across multiple functions including Verification, Validation, DFT, SoC Design, PD, and HS.
  • Act as the primary point of contact for complex RMA cases, ensuring efficient resolution of issues by coordinating the work of cross-functional teams in a matrix environment.
  • Oversee and guide troubleshooting and root cause analysis efforts to address customer-facing issues, ensuring the correct teams are engaged at the right time.
• Problem Solving and Coordination:
  • Lead technical reviews, debug sessions, and failure analysis to determine the root causes of RMA issues and ensure timely resolution.
  • Facilitate communication between various functional teams, aligning resources and timelines to ensure effective issue resolution.

• Strategic Customer Issue Management:
  • Own and define the strategic approach to managing RMAs, ensuring that cross-functional teams are fully aligned and that there is a structured process for prioritizing and resolving customer issues.
  • Drive process improvements based on lessons learned from past RMAs, establishing best practices for future RMA cases and ensuring continuous improvement in issue resolution timeframes and customer satisfaction.
• Cross-Functional Leadership & Mentorship:
  • Provide technical leadership and mentorship across multiple teams (Verification, Validation, DFT, Design, PD, etc.) to ensure all functions are aligned with broader company objectives and customer needs.
  • Help build a culture of accountability and collaboration across the organization to efficiently resolve customer issues and maintain product quality.

Qualifications

B.Tech/M.Tech with 18 to 23 years of experience

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.